Frequently Asked Questions

What is a Temporary Stop request?
Temporary stop is a service SPH provides to suspend the delivery of newspapers for subscribers when they are overseas or on holidays.
Who is eligible to do the Temporary Stop?
Temporary Stop service is available for subscribers who receive the print edition of our publications.
Is there a minimum lead time for Temporary Stops?
Yes, the minimum lead time for Temporary Stop is 3 clear working days (excluding public holidays).
Is there a minimum and maximum Temporary Stop duration per request?
Yes, the minimum and maximum issues required for Temporary Stop per request are 3 and 30 consecutive issues respectively via our website at www.sphsubscription.com.sg. For Temporary Stop request(s) beyond 30 days, please contact Circulation Customer Service directly.
Is there any refund for Temporary Stop requests?
For All-In-One subscribers, there will be no refund / credit / extension as our subscribers are able to access the publications on digital platforms.
For Print Only - Non Daily package (e.g. subscribe papers from Monday to Saturday), there will be no refund / credit / extension for Temporary Stop.
For Print Only - Daily package** (e.g. subscribe papers from Monday to Sunday), there will be refund if the Temporary Stop is 8 days and above per request. However, refund / credit / extension period per calendar year is subject to a cap of accumulative 30 days. Please be informed that if your Temporary Stop duration is between 3-7 days, there is no refund / credit / extension.
Following is a table illustration of refund / credit / extension+ for different packages :
Temporary Stop Duration Per Request Print Only All-In-One Package
Daily Package Non Daily Package
3 Days Not Applicable Not Applicable Not Applicable
7 Days Not Applicable Not Applicable Not Applicable
8 Days Refund / Credit / Extension+ Not Applicable Not Applicable
30 Days Refund / Credit / Extension+ Not Applicable Not Applicable
Note: Refund / credit / extension+ period per calendar year is subject to a cap of an accumulative 30 days
 
Where refund / credit / extension is not applicable, the print edition of the publications will be donated to charity organisations.
For subscribers not eligible for refund / credit / extension, you have the option of picking up the print edition of the publication(s) for the suspension period from our Newspapers Back Issues Store located at :
 
Singapore Press Holdings Limited,
Level 1 Newspapers Back Issues Store,
Media Centre, 82 Genting Lane,
Singapore - 349567.
Wednesdays only : 12.00 pm to 3.00 pm (excluding Public Holidays)
Saturdays only : 8.30 am to 12.30 pm (excluding Public Holidays)
 
A copy of the email confirmation on the Temporary Stop request via SPH Eshop is to be produced by the subscriber for this purpose. Back issues are kept for 14 days from publication date while stocks last.
How do I do a Temporary Stop for my subscription?
Subscribers will have to go to our website at www.sphsubscription.com.sg and click on "Request for Temporary Stop" option under "Newspapers" section. For Corporate and School subscribers, please contact us separately.
Please be informed that Temporary Stop requests via Interactive Voice Response system will no longer be available from March 2014.
For Terms and Conditions pertaining to SPH subscriptions, please refer to www.sphsubscription.com.sg.
** The Business Times (Monday to Saturday) is classified as a daily publication, as there is no publication on Sunday
+ Extension of package is only for annual recurring payment subscribers.