FAQ
General
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A. General
1. When will the delivery of the newspaper commence?
Please allow 7 to 9 working days for the newspaper vendor to commence the delivery of the newspaper to your home upon receipt of your subscription application.
If you are currently subscribing through the newspaper vendor and have signed up to the print subscription directly with SPH, your direct subscription with SPH will commence on the 1st of the next month upon receipt of your subscription application between 1st and 15th of the current month. Similarly, your direct subscription with SPH will commence on 1st of the month following the next month for subscription applications received between 16th and 31st of the current month.
(For example, your direct subscription with SPH will start on 1st October 2011 if we receive your subscription form between 1st and 15th September 2011. Similarly, it will commence on 1st November 2011 if we receive your subscription form between 16th and 31st September 2011)
2. Are your subscription rates better/worse off than the newspaper vendors?
Our rates and delivery fees are the same as the newspaper vendors.
3. What time will the newspapers arrive?
The newspapers will be delivered to you by 7.30am daily unless exceptional circumstances such as press breakdowns or insertion of breaking news occur.
4. Do I have to pay the delivery fee twice if I subscribe to two newspaper publications?
No. Delivery fee is charged once for each residential address and account, regardless of the number of publications you subscribe to.
5. What will happen if I change my address?
Please contact the Customer Service Officers at 6388 3838 at least 4 working days in advance. Alternatively, you may email your request to circs@sph.com.sg.
6. When can I start to access the newspaper content on my digital platforms?
You can start to access the Online, iPad/iPhone and/or Android Tablet/Smartphone editions immediately upon successful creation and activation of your Login ID and Password. You will receive an email with a link to activate your login account after you have successfully completed the sign-up process for the digital product.
7. How do subscribers pay SPH for the monthly subscription fee?
Only credit card payment via Paypal is available for subscriptions made through the website: www.sphsubscription.com.sg. Alternatively, you can call Customer Service Hotline: 6388 3838 or email: circs@sph.com.sg for assistance.
8. What will happen after the existing subscription contract expires?
For monthly recurring payment arrangement, the subscription will go on an auto-renewal mode after the 12-month subscription period, subject to the price plan at time of renewal.
9. Can I subscribe to the school publications - Little Red Dot, ST IN, Thumbs Up, ZB Comma, ZB Popcorn, BH Gen G and i3?
No, all school publications must be made via schools through the teachers.
For school subscriptions, please contact:
Ms Kelly Ng at 6319 2166 ngpbk@sph.com.sg
Ms Jade Chang at 6319 3082 jchang@sph.com.sg
Ms Amy Leo at 6319 2129 amyleo@sph.com.sg
10. What should I do if I forget my password?
When prompted to log in, click on the "Forgot password" link
11. How do I print a story?
1. On the story page, look for a Print icon on the right.
2. Click on it and it will take you to a print-friendly version.
3. Select "File" on your browser tool bar and click "Print".
12. The font size for the online story pages is too small. How can I increase it?
Press Ctrl and + at the same time to increase, or Ctrl and - to reduce.
13. Can I subscribe to the publications via Eshop if my subscription is under the corporate account?
No, subscriptions for corporate accounts can only be done through our Customer Service at 6319 8878.
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B. Eligibility
1. I am currently subscribing to the print edition on weekends only. Can I add the monthly differential amount for access to the All-in-One package?
No, the All-in-One package is only applicable for daily subscription packages.
2. I am currently working overseas. Can the newspapers be delivered overseas if I were to subscribe to the All-in-One Package?
Yes, we are able to accept overseas print subscription but please note that there will be an additional freight charges (depending on the location) and fuel surcharge (depending on the fuel rate at the time of subscription) for delivery of newspapers to an overseas address. Please call our Circulation Customer Service Hotline at 6388 3838 or email circs@sph.com.sg for the rates depending on your location.
3. I am currently paying the monthly subscription fees to a newspaper vendor. Can I enjoy the All-in-One Package?
To enjoy the All-in-One Package, you have to subscribe directly with Singapore Press Holdings.
You will continue to have the print copy delivered to your doorstep every morning by the same newspaper vendor.
To become a direct subscriber of SPH, you can either go to www.sphsubscription.com.sg or call Customer Service Hotline: 6388 3838 or email: circs@sph.com.sg
Please note that your direct subscription with Singapore Press Holdings (SPH) will commence on the 1st of the next month upon receipt of your subscription application between 1st and 15th of the current month. Similarly, your direct subscription will commence on the 1st of the month following the next month for subscription applications received between 16th and 31st of the current month.
4. I am already subscribing to the print or online edition directly with SPH. Can I enjoy the All-in-One Package?
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a. I have paid the full year subscription fee in advance.
Yes, you can enjoy the All-in-One Package simply by making a top up to the prevailing subscription rate and re-contracting with Singapore Press Holdings. Please call our Customer Service Hotline: 6388 3838 or email: circs@sph.com.sg
b. I am making monthly payment for my subscription fee.
Yes, you can enjoy the All-in-One Package. The prevailing monthly subscription fee will be charged to the authorised credit card. This charge will supersede your previous payment arrangements.
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C. Temporary Stops & Termination
1. How can I suspend home delivery while on vacation?
You may activate this request via our webpage http://www.sphsubscription.com.sg/myaccount/mytempstops with a notice period of three (3) clear working days (excluding Saturdays, Sundays and public holidays).
For subscribers with digital subscriptions or who already have a SPH online account, please login with your username/email address and password to put a temporary stop on your newspaper delivery. For subscribers without a SPH online account, please register here to put a temporary stop on your newspaper delivery.
Please click here for list of Frequently Asked Questions on temporary stop request(s).2. What will happen if I were to terminate my subscription before the expiry date?
An administrative fee will be imposed if you terminate your subscription before the expiry date of your contract. The fee imposed will be based on the amount stated in the Terms and Conditions of the Promotion which you have previously subscribed to. The fee may differ for each Promotion.
NON-PUBLISHING DAYS FOR 2017
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Please note non-publishing dates are subject to changes:
Date Public Holiday Day Non Publication 1 Jan New Year's Day Sunday BT/ TNP 2 Jan Day after New Year Monday TNP 27 Jan Chinese New Year Eve Friday SM/WB Date 1 Jan Public Holiday New Year's Day Day Sunday Non Publication BT/ TNP Date 2 Jan Public Holiday Day after New Year Day Monday Non Publication TNP Date 27 Jan Public Holiday Chinese New Year Eve Day Friday Non Publication SM/WB
The Straits Times
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1. What are the subscription fee and newsstand price of The Straits Times?
Newsstand^ Price Mon - Fri, Sun $1.10 Sat $1.20 Subscription Package^ Price Print $29.90* All-in-One #Promotional price: $29.90* (U.P.: $34.90*) All-Digital $34.90 One-Digital $32.90 Bundle Package ^^ Price The Straits Times + Lianhe Wanbao Print** $49.90* The Straits Times + Lianhe Wanbao All-in-One** $49.90* ^ Newsstand price indicated is based on per copy rates, whereas Subscription and Bundle Package Prices are based on monthly rates.
^^ Bundle Packages are available for home subscriptions only.
* The price indicated is not inclusive of home-delivery fee.
** Lianhe Wanbao's print edition will be delivered to you by 7:30am the following day.
# Promotional price of $29.90* will be offered to all existing and new subscribers, and will continue until further notice.
Notes:
- - The Straits Times All-in-One refers to access to print and all digital platforms (online, smartphone and tablet). The New Paper All-in-One refers to access to print and online. Lianhe Wanbao All-in-One refers to access to print and the PDF version only
- - All-Digital refers to access to all digital platforms (online, smartphone and tablet)
- - One-Digital refers to access to a single digital platform (online, smartphone or tablet)
Newsstand^ Mon - Fri, Sun Price $1.10 Newsstand^ Sat Price $1.20 Subscription Package^ Print Price $29.90* Subscription Package^ All-in-One Price #Promotional price: $29.90* (U.P.: $34.90*) Subscription Package^ All-Digital Price $34.90 Subscription Package ^ One-Digital Price $32.90 Bundle Package ^^ The Straits Times + Lianhe Wanbao Print** Price $49.90* Bundle Package ^^ The Straits Times + Lianhe Wanbao All-in-One** Price $49.90* ^ Newsstand price indicated is based on per copy rates, whereas Subscription and Bundle Package Prices are based on monthly rates.
^^ Bundle Packages are available for home subscriptions only.
* The price indicated is not inclusive of home-delivery fee.
** Lianhe Wanbao's print edition will be delivered to you by 7:30am the following day.
# Promotional price of $29.90* will be offered to all existing and new subscribers, and will continue until further notice.
Notes:
- - The Straits Times All-in-One refers to access to print and all digital platforms (online, smartphone and tablet). The New Paper All-in-One refers to access to print and online. Lianhe Wanbao All-in-One refers to access to print and the PDF version only
- - All-Digital refers to access to all digital platforms (online, smartphone and tablet)
- - One-Digital refers to access to a single digital platform (online, smartphone or tablet)
2. What is The Straits Times All-in-One Package?
The Straits Times All-in-One package is a print + digital combination of the same publication. This allows you to enjoy the print copy of The Straits Times, as well as news on the go via four concurrent accesses on both iOS and Android platforms plus one online access on desktop. Hence, the All-in-One subscribers enjoy the full range of the publication's print and digital content.
3. Can I subscribe to The Straits Times print edition only or any of The Straits Times digital products as a standalone?
Yes, you can subscribe to The Straits Times print edition only. You can also subscribe to any of The Straits Times digital products as a standalone. Please refer to The Straits Times' price table. To subscribe to any of the above, you can either go to: www.sphsubscription.com.sg or call Customer Service Hotline: 6388 3838 or email: circs@sph.com.sg. The iPad and iPhone apps are two individual apps that can be purchased separately via the Apple App store.
4. Is the iPhone and iPad a universal app?
No, the iPhone and iPad are two individual apps on iTunes. You will have to download the two apps separately for the appropriate devices.
5. Can I subscribe to Android Smartphone edition only?
No, we do not have an Android Smartphone standalone package at the moment but there is a Smartphone Package which includes access to both iPhone and Android smartphones.
6. How many concurrent accesses can I enjoy?
The All-in-One package allows four concurrent accesses on both iOS and Android platforms plus one online access on desktop.
The All-Digital package allows six concurrent accesses on both iOS and Android platforms plus one online access on desktop.
7. Why can't I find the Classifieds and Recruit sections online?
StraitsTimes.com does not carry these two sections. You may wish to visit ST701 for online job and other classifieds.
8. Where can I find old articles of The Straits Times?
For stories published less than 7 days ago, visit www.straitstimes.com/print-edition. Under BROWSE ARCHIVE, select which day's news you want to view. If the story you are searching for was published more than 7 days ago, please visit Newslink for assistance: newslink.asiaone.com
9. How do I read the full stories on StraitsTimes.com?
Readers are offered a number of articles for free each month. Subscription gives you access to full stories in print and online, as well as access to our 7-day archive.
LIANHE ZAOBAO
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1. What are the subscription fee and newsstand price of Lianhe Zaobao?
Newsstand^ Price Mon - Sun $1.00 Subscription Package^ Price Print $24.90* All-in-One $26.90* All-Digital $29.90 One-Digital $26.90 Bundle Package ^^ Price Lianhe Zaobao & Lianhe Wanbao Print** $44.90* Lianhe Zaobao & Shin Min Daily News Print** $44.90* Lianhe Zaobao & Lianhe Wanbao All-in-One** $49.90* Lianhe Zaobao & Shin Min Daily News All-in-One** $49.90* ^ Newsstand price indicated is based on per copy rates, whereas Subscription and Bundle Package prices are based on monthly rates.
^^ Bundle Packages are available for home subscriptions only.
* The price indicated is not inclusive of home-delivery fee.
** Lianhe Wanbao and Shin Min Daily News print edition will be delivered to you by 7:30am the following day.
Notes:
- - Lianhe Zaobao All-in-One refers to access to print and all digital platforms (online, smartphone and tablet). Lianhe Wanbao All-in-One and Shin Min Daily News All-in-One refer to access to print and the PDF version only
- - All-Digital refers to access to all digital platforms (online, smartphone and tablet)
- - One-Digital refers to access to a single digital platform (online, smartphone or tablet)
Newsstand^ Mon - Sun Price $1.00 Subscription Package^ Print Price $24.90* Subscription Package^ All-in-One Price $26.90* Subscription Package^ All-Digital Price $29.90 Subscription Package^ One-Digital Price $26.90 Bundle Package ^^ Lianhe Zaobao & Lianhe Wanbao Print** Price $44.90* Bundle Package ^^ Lianhe Zaobao & Shin Min Daily News Print** Price $44.90* Bundle Package ^^ Lianhe Zaobao & Lianhe Wanbao All-in-One** Price $49.90* Bundle Package ^^ Lianhe Zaobao & Shin Min Daily News All-in-One** Price $49.90* ^ Newsstand price indicated is based on per copy rates, whereas Subscription and Bundle Package prices are based on monthly rates.
^^ Bundle Packages are available for home subscriptions only.
* The price indicated is not inclusive of home-delivery fee.
** Lianhe Wanbao and Shin Min Daily News’ print edition will be delivered to you by 7:30am the following day.
Notes:
- - Lianhe Zaobao All-in-One refers to access to print and all digital platforms (online, smartphone and tablet). Lianhe Wanbao All-in-One and Shin Min Daily News All-in-One refer to access to print and the PDF version only
- - All-Digital refers to access to all digital platforms (online, smartphone and tablet)
- - One-Digital refers to access to a single digital platform (online, smartphone or tablet)
2. What is Lianhe Zaobao All-in-One Package?
Lianhe Zaobao All-in-One Package is a subscription package which allows you to enjoy unlimited access to Zaobao across multiple platforms. The All-in-One package consists of Lianhe Zaobao print edition (Mon - Sun), Zaobao Online and Zaobao tablet and smartphone package.
3. Can I subscribe to Android Smartphone edition only?
No, we do not have an Android Smartphone standalone package at the moment but there is a Smartphone Package which includes access to both iPhone and Android smartphones.
4. How many concurrent accesses can I enjoy?
The All-in-One package allows four concurrent accesses on both iOS and Android platforms plus one online access on desktop.
The All-Digital package allows six concurrent accesses on both iOS and Android platforms plus one online access on desktop.
5. How does an online subscriber access differ from a non-subscriber?
Subscribers get access to full breaking news stories from the Singapore, China, International, Sports and entertainment sections. Non-subscribers only have limited access to some breaking news stories, newspapers Digest, letters from readers, Invest China and other columns.
6. Where can I find the old Lianhe Zaobao articles?
For stories published less than 7 days ago, scroll to the bottom of the website. Under ARCHIVE, select which day's news you want to view. If the story you are searching for was published more than 7 days ago, please visit Newslink for assistance: newslink.asiaone.com
THE BUSINESS TIMES
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1. What are the subscription fee and newsstand price of The Business Times?
Newsstand^ Price Mon - Sat $1.20 Subscription Package^ Price Print $29.90* Weekend Print Edition $4.60* All-in-One #Promotional price: $29.90* (U.P.: $34.90*) All-Digital $34.90 One-Digital $32.90 ^ Newsstand price indicated is based on per copy rates, whereas Subscription Package prices are based on monthly rates.
* The price indicated is not inclusive of home-delivery fee.
#Promotional price of $29.90* will be offered to all existing and new subscribers, and will continue until further notice.
Notes:
- - All-in-One refers to access to print and all digital platforms (online, smartphone and iPad)
- - One-Digital refers to access to a single digital platform (online, smartphone or iPad)
- - All-Digital refers to access to all digital platforms (online, smartphone and iPad)
Newsstand^ Mon - Sat Price $1.20 Subscription Package ^ Print Price $1.20 Subscription Package ^ Weekend Print Edition Price $4.60* Subscription Package ^ All-in-One Price #Promotional price: $29.90* (U.P.: $34.90*) Subscription Package ^ All-Digital Price $34.90 Subscription Package ^ One-Digital Price $32.90 ^ Newsstand price indicated is based on per copy rates, whereas Subscription Package prices are based on monthly rates.
* The price indicated is not inclusive of home-delivery fee.
#Promotional price of $29.90* will be offered to all existing and new subscribers, and will continue until further notice.
Notes:
- - All-in-One refers to access to print and all digital platforms (online, smartphone and iPad)
- - One-Digital refers to access to a single digital platform (online, smartphone or iPad)
- - All-Digital refers to access to all digital platforms (online, smartphone and iPad)
2. What is The Business Times All-in-One Package?
The Business Times All-in-One Package allows you to enjoy unlimited access to The Business Times across multiple platforms.
The package consists of The Business Times print edition (Mon - Sat), The Business Times Online, Smartphone (iPhone and Android) and Tablet (iPad only) editions.
3. Can I subscribe to The Business Times print edition only or any of The Business Times digital products as a standalone?
Yes, you can subscribe to The Business Times print edition only.
You can also subscribe to any of The Business Times digital products as a standalone. Please refer to The Business Times' price table.
To subscribe to any of the above, you can either go to: www.sphsubscription.com.sg or call Customer Service Hotline: 6388 3838 or email: circs@sph.com.sg.
4. Can I subscribe to The Business Times Weekend print edition only?
Yes, you can subscribe to The Business Times Weekend print edition only.
To subscribe, you can either go to: www.sphsubscription.com.sg or call Customer Service Hotline: 6388 3838 or email: circs@sph.com.sg.
5. Is the iPhone and iPad a universal app?
No, the iPhone and iPad are two individual apps on iTunes. You will have to download the two apps separately for the appropriate devices.
6. Can I subscribe to Android Smartphone edition only?
No, we do not have an Android Smartphone standalone package at the moment but there is a Smartphone Package which includes access to both iPhone and Android smartphones.
7. Do I have to log in to use this site?
Users are required to log in to participate in story discussions. Registration for this is free. Alternatively, you can log in to Twitter or Facebook to comment on stories. However, to read the full stories on our website, you have to be a subscriber.
8. Where can I find old Business Times stories?
For stories published less than 7 days ago, visit www.businesstimes.com.sg. Under 7-DAY ARCHIVE, select which day's news you want to view. If the story you are searching for was published more than 7 days ago, please visit Newslink for assistance: newslink.asiaone.com.
9. How do I read the full stories on BusinessTimes.com.sg?
Some breaking news stories on BusinessTimes.com are truncated. To read the full story, you have to be a subscriber. Subscription gives you access to full stories in print and online, as well as access to our 7-day archive.
THE NEW PAPER
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1. What are the subscription fee of The New Paper?
Subscription Package Price Print $4.00* *The price indicated is not inclusive of home-delivery fee.
Subscription Package^ Print Price $4.00* *The price indicated is not inclusive of home-delivery fee.
BERITA HARIAN
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1. What are the subscription fee and newsstand price of Berita Harian?
Newsstand^ Price Mon - Thu $0.60 Fri $0.70 Sat - Sun $0.70 Subscription Package^ Price Print $15.90* All-in-One $18.99* All-Digital $19.90 One-Digital $18.99 ^ Newsstand price indicated is based on per copy rates, whereas Subscription Package prices are based on monthly rates.
* The price indicated is not inclusive of home-delivery fee.
Notes:
- - All-in-One refers to access to print and all digital platforms (online, smartphone and iPad)
- - All-Digital refers to access to all digital platforms (online, smartphone and iPad)
- - One-Digital refers to access to a single digital platform (online, smartphone or iPad)
Newsstand^ Mon - Thu Price $0.60 Newsstand^ Fri Price $0.70 Newsstand^ Sat - Sun Price $0.70 Subscription Package^ Print Price $15.90* Subscription Package^ All-in-One Price $18.99*# Subscription Package^ All-Digital Price $19.90 Subscription Package^ One-Digital Price $18.99 ^ Newsstand price indicated is based on per copy rates, whereas Subscription Package prices are based on monthly rates.
* The price indicated is not inclusive of home-delivery fee.
# There is no price increase for Berita Harian All-in-One package
Notes:
- - All-in-One refers to access to print and all digital platforms (online, smartphone and iPad)
- - All-Digital refers to access to all digital platforms (online, smartphone and iPad)
- - One-Digital refers to access to a single digital platform (online, smartphone or iPad)
TAMIL MURASU
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1. What are the subscription fee and newsstand price of Tamil Murasu?
Newsstand^ Price Mon - Sat $0.60 Sun $0.70 Subscription Package^ Price Print $17.90* ^ Newsstand price indicated is based on per copy rates, whereas Subscription Package price is based on monthly rates.
* The price indicated is not inclusive of home-delivery fee.
Newsstand^ Mon - Sat Price $0.60 Newsstand^ Sun Price $0.70 Subscription Package^ Print Price $17.90* ^ Newsstand price indicated is based on per copy rates, whereas Subscription Package price is based on monthly rates.
* The price indicated is not inclusive of home-delivery fee.
LIANHE WANBAO
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1. What are the subscription fee and newsstand price of Lianhe Wanbao?
Newsstand^ Price Mon - Sun $1.00 Subscription Package^ Price Print# $24.90* All-in-One# $26.90* One-Digital(PDF Only) $26.90 Bundle Package ^^ Price Lianhe Zaobao + Lianhe Wanbao Print# $44.90* Lianhe Zaobao + Lianhe Wanbao All-in-One# $49.90* ^ Newsstand price indicated is based on per copy rates, whereas Subscription and Bundle Package Prices are based on monthly rates.
^^ Bundle Packages are available for home subscriptions only.
* The price indicated is not inclusive of home-delivery fee.
# Lianhe Wanbao print edition will be delivered to you by 7:30am the following day.
Notes:
- - Lianhe Wanbao All-in-One refers to access to print and the PDF version only. Lianhe Zaobao All-in-One refers to access to print and all digital platforms (online, smartphone and tablet).
Newsstand^ Mon - Sun Price $1.00 Subscription Package^ Print# Price $24.90* Subscription Package^ All-in-One# Price $26.90* Subscription Package^ One-Digital(PDF Only) Price $26.90 Bundle Package ^^ Lianhe Zaobao + Lianhe Wanbao Print# Price $44.90* Bundle Package ^^ Lianhe Zaobao + Lianhe Wanbao All-in-One# Price $49.90* ^ Newsstand price indicated is based on per copy rates, whereas Subscription and Bundle Package Prices are based on monthly rates.
^^ Bundle Packages are available for home subscriptions only.
* The price indicated is not inclusive of home-delivery fee.
# Lianhe Wanbao print edition will be delivered to you by 7:30am the following day.
Notes:
- - Lianhe Wanbao All-in-One refers to access to print and the PDF version only. Lianhe Zaobao All-in-One refers to access to print and all digital platforms (online, smartphone and tablet).
2. When will I receive the print edition of Lianhe Wanbao?
The print edition from your Print or All-in-One subscription will be delivered to you by 7.30am the following day.
SHIN MIN DAILY NEWS
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1. What are the subscription fee and newsstand price of Shin Min Daily News?
Newsstand^ Price Mon - Sun $1.00 Subscription Package^ Price Print# $24.90* All-in-One# $26.90* One-Digital(PDF Only) $26.90 Bundle Package ^^ Price Lianhe Zaobao & Shin Min Daily News Print# $44.90* Lianhe Zaobao & Shin Min Daily News All-in-One# $49.90* ^ Newsstand price indicated is based on per copy rates, whereas Subscription and Bundle Package Prices are based on monthly rates.
^^ Bundle Packages are available for home subscriptions only.
* The price indicated is not inclusive of home-delivery fee.
#Shin Min Daily News print edition will be delivered to you by 7:30am the following day.
Notes:
- - Shin Min Daily News All-in-One refers to access to print and the PDF version only. Lianhe Zaobao All-in-One refers to access to print and all digital platforms (online, smartphone and tablet)
Newsstand Mon - Sun Price $1.00 Subscription Package Print# Price $24.90* Subscription Package All-in-One# Price $26.90* Subscription Package One-Digital(PDF Only) Price $26.90 Bundle Package ^^ Lianhe Zaobao & Shin Min Daily News Print# Price $44.90* Bundle Package ^^ Lianhe Zaobao & Shin Min Daily News All-in-One# Price $49.90* ^ Newsstand price indicated is based on per copy rates, whereas Subscription and Bundle Package Prices are based on monthly rates.
^^ Bundle Packages are available for home subscriptions only.
* The price indicated is not inclusive of home-delivery fee.
#Shin Min Daily News print edition will be delivered to you by 7:30am the following day.
Notes:
- - Shin Min Daily News All-in-One refers to access to print and the PDF version only. Lianhe Zaobao All-in-One refers to access to print and all digital platforms (online, smartphone and tablet)
2. When will I receive the print edition of Shin Min Daily News?
The print edition from your Print or All-in-One subscription will be delivered to you by 7.30am the following day.
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Please note that:
a) SPH Terms and Conditions, including and not limited to terms and conditions on SPH Legal Terms & Conditions, will apply.
b) SPH reserves the right to vary or amend any terms & conditions without prior notice.