Frequently Asked Questions

Please allow 7 to 9 working days for the newspaper vendor to commence the delivery of the newspaper to you upon receipt of your subscription application

 

If you are currently subscribing through the newspaper vendor and have signed up to the print subscription directly with SPH, your direct subscription with SPH will commence on the 1st of the next month upon receipt of your subscription application between 1st and 15th of the current month. Similarly, your direct subscription with SPH will commence on 1st of the month following the next month for subscription applications received between 16th and 31st of the current month.

 

(For example, your direct subscription with SPH will start on 1st October 2011 if we receive your subscription form between 1st and 15th September 2011. Similarly, it will commence on 1st November 2011 if we receive your subscription form between 16th and 31st September 2011)

Our rates and delivery fees are the same as the newspaper vendors.

The newspapers will be delivered to you by 7.30am daily unless exceptional circumstances such as press breakdowns or insertion of breaking news occur.

No. Delivery fee is charged once for each residential address and account, regardless of the number of publications you subscribe to.

Please contact the Customer Service Officers at 6388 3838 at least 4 working days in advance. Alternatively, you may email your request to circs@sph.com.sg.

You can start to access the Online, iPad/iPhone and/or Android Tablet/Smartphone editions immediately upon successful creation and activation of your Login ID and Password. You will receive an email with a link to activate your login account after you have successfully completed the sign-up process for the digital product.

Only credit card payment is available for subscriptions made through the website: www.sphsubscription.com.sg. Alternatively, you can call Customer Service Hotline: 6388 3838 or email: circs@sph.com.sg for assistance.

For monthly recurring payment arrangement, the subscription will go on an auto-renewal mode after the 12/24/36-month subscription period, subject to the price plan at time of renewal.

No, all school publications are exclusive through school subscription only

 

The Straits Times IN Digital App, zbComma, Thumbs Up, Thumbs Up Junior, and Thumbs Up Little Junior will be made available on eshop from 01 April 2018.

 

For school subscriptions, please contact: cirschool@sph.com.sg

When prompted to log in, click on the Forgot password link

• On the story page, look for a Print icon on the right.
• Click on it and it will take you to a print-friendly version.
• Select "File" on your browser toolbar and click "Print"

Press Ctrl and + at the same time to increase, or Ctrl and - to reduce.

For subscriptions registered under a corporate address, you may not subscribe through Eshop. Please call our Customer Service Hotline at 6319 8878 or email to: Circs@sph.com.sg and we will assist you with your subscriptions.

No, the All-in-One package is only applicable for daily subscription packages.

Yes, we are able to accept overseas print subscription but please note that there will be an additional freight charges (depending on the location) and fuel surcharge (depending on the fuel rate at the time of subscription) for delivery of newspapers to an overseas address. Please call our Circulation Customer Service Hotline at 6388 3838 or email circs@sph.com.sg for the rates depending on your location.

To enjoy the All-in-One Package, you have to subscribe directly with Singapore Press Holdings.

 

You will continue to receive your print copy delivered to you every morning by the same newspaper vendor.

 

To become a direct subscriber of SPH, you can either go to www.sphsubscription.com.sg or call Customer Service Hotline: 6388 3838 or email: circs@sph.com.sg

 

Please note that your direct subscription with Singapore Press Holdings (SPH) will commence on the 1st of the next month upon receipt of your subscription application between 1st and 15th of the current month. Similarly, your direct subscription will commence on the 1st of the month following the next month for subscription applications received between 16th and 31st of the current month.

    a. I have paid the full year subscription fee in advance.

Yes, you can enjoy the All-in-One Package simply by making a top up to the prevailing subscription rate and re-contracting with Singapore Press Holdings. Please call our Customer Service Hotline: 6388 3838 or email: circs@sph.com.sg.

 

    b. I am making monthly payment for my subscription fee.

Yes, you can enjoy the All-in-One Package. The prevailing monthly subscription fee will be charged to the authorised credit card. This charge will supersede your previous payment arrangements.

You may activate this request via our webpage http://www.sphsubscription.com.sg/myaccount/mytempstops with a notice period of three (3) clear working days (excluding Saturdays, Sundays and public holidays).

 

For subscribers with digital subscriptions or who already have a SPH online account, please login with your username/email address and password to put a temporary stop on your newspaper delivery.

 

Please click here for list of Frequently Asked Questions on temporary stop request(s)

An administrative fee will be imposed if you terminate your subscription before the expiry date of your contract. The fee imposed will be based on the amount stated in the Terms and Conditions of the Promotion which you have previously subscribed to. The fee may differ for each Promotion.

The Straits Times All-Digital + Print (previously known as the All-in-One) package is a print + digital combination of the same publication. This allows you to enjoy the print copy of The Straits Times, as well as news on the go via four concurrent access on both iOS and Android platforms plus one online access on desktop. Hence, the All-in-One subscribers enjoy the full range of the publication's print and digital content.

You are encouraged to subscribe to The Straits Times All-Digital + Print, All-Digital or Basic Digital package, depending on your needs. Please refer to The Straits Times' price table. To subscribe to any of the above, you can either go to: www.sphsubscription.com.sg or call Customer Service Hotline: 6388 3838 or email: circs@sph.com.sg.. Alternatively, the iPad and iPhone apps are two individual apps that can be purchased separately via the Apple App store.

The Straits Times app can be downloaded from the Apple App Store, Google Play Store and Huawei AppGallery.

No, the iPhone and iPad are two individual apps on iTunes. You will have to download the two apps separately for the appropriate devices.

No, we do not have an Android Smartphone standalone package at the moment but there is a Smartphone Package which includes access to both iPhone and Android smartphones.

Both the All-Digital and All-Digital + Print package will allow you four concurrent access on both iOS and Android platforms, plus one online access on desktop.

 

The Basic Digital package will allow you two concurrent access on both iOS and Android platforms, plus one online access on desktop.

StraitsTimes.com does not carry these two sections. You may wish to visit www.stjobs.sg and www.stclassifieds.sg separately

For stories published less than 7 days ago, visit www.straitstimes.com/print-edition. Under BROWSE ARCHIVE, select which day's news you want to view. If the story you are searching for was published more than 7 days ago, please visit Newslink for assistance: newslink.asiaone.com

Non-subscribers now get unlimited access to The Straits Times’ free articles. ST remains the best place to find live coverage of breaking news from Singapore, Asia and around the world. The best and most exclusive work from the ST newsroom, however, will be marked as PREMIUM articles. Premium articles include exclusive interviews and analyses, insights from ST correspondents in Asia and around the world, and award-winning multimedia offerings.

 

From Feb 26 2018, only subscribers get full access to Premium articles. Subscribers also get access to invite-only events and more.

 

Find out more about pricing and subscribing here. You may also call 6388 3838 to speak to our customer service officers.

Lianhe Zaobao All-in-One Package is a subscription package which allows you to enjoy unlimited access to Zaobao across multiple platforms. The All-in-One package consists of Lianhe Zaobao print edition (Mon - Sun), zaobao.sg, tablet and smartphone package. 联合早报多合一综合配套是一个订阅配套能让您阅读跨平台所有早报内容。多合一综合配套包含了早报印刷版(周一到周日)、zaobao.sg网站、智能手机应用及平板电脑应用。

No, we do not have one-digital package at the moment but there is a Chinese 3-in-1 All-Digital package to access Zaobao, Wanbao and Shin Min across all digital platforms (zaobao.sg, smartphone and tablet). 我们目前没有单一数码版配套，但您可以订阅早晚全新数码配套，通过所有数码平台(zaobao.sg, 智能手机应用及平板电脑应用)一次享有早报、晚报及新明数码版。

The All-in-One package allows four concurrent access on both iOS and Android platforms plus one online access on desktop.

 

The Chinese 3-in-1 All-Digital package allows six concurrent access on both iOS and Android platforms plus one online access on desktop.

多合一综合配套可让您同时登录四台iOS或Android智能装置，桌上型电脑每次只能同时登录一台装置。

 

早晚全新数码配套可让您同时登录六台iOS或Android智能装置，桌上型电脑每次只能同时登录一台装置。

Subscribers get access to full breaking news stories from the Singapore, China, International, Sports and entertainment sections. Non-subscribers only have limited access to some breaking news stories and other columns. 数码订户可无限阅读所有即时及订户专区新闻，包含本地、中国、国际、体育及副刊内容。非订户只能阅读部份即时新闻及专栏。

The Zaobao app can be downloaded from the Apple App Store, Google Play Store and Huawei AppGallery. 您可以从 Apple App Store, Google Play Store 以及 Huawei AppGallery 下载早报应用。

The e-paper from your All-in-One or Chinese 3-in-1 All-Digital subscription can be downloaded at 6.30am every day. 如果您订阅多合一综合配套或早晚全新数码配套，您可于每天早晨6时30分下载早报电子报。

The Business Times All-Digital + Print Package allows you to enjoy unlimited access to The Business Times across multiple platforms.

 

The package consists of The Business Times print edition (Mon - Sat), The Business Times Online, Smartphone (iPhone and Android) and Tablet (iPad only) editions.

You are encouraged to subscribe to The Business Times All-Digital + Print or All-Digital package, depending on your needs. Please refer to The Business Times' price table. To subscribe to any of the above, you can either go to: www.sphsubscription.com.sg or call Customer Service Hotline: 6388 3838 or email: circs@sph.com.sg. Alternatively, the iPad and iPhone apps are two individual apps that can be purchased separately via the Apple App store.

No, the iPhone and iPad are two individual apps on iTunes. You will have to download the two apps separately for the appropriate devices.

No, we do not have an Android Smartphone standalone package at the moment but there is an All-Digital Package which includes access to Online, Smartphone (iPhone and Android) and Tablet (iPad only) editions.

Users are required to log in to participate in story discussions. Registration for this is free. Alternatively, you can log in to Twitter or Facebook to comment on stories. However, to read the full stories on our website, you have to be a subscriber.

For stories published less than 7 days ago, visit www.businesstimes.com.sg. Under 7-DAY ARCHIVE, select which day's news you want to view. If the story you are searching for was published more than 7 days ago, please visit Newslink for assistance: newslink.asiaone.com.

Some breaking news stories on BusinessTimes.com are truncated. To read the full story, you have to be a subscriber. Subscription gives you access to full stories in print and online, as well as access to our 7-day archive.

The print edition from your Print or All-in-One subscription will be delivered to you by 7.30am the following day. 如果您订阅印刷版或多合一综合配套，印刷版派送时间为隔天早上约7点30分。

The e-paper from your All-in-One or Chinese 3-in-1 All-Digital subscription can be downloaded at 4pm every day. 如果您订阅多合一综合配套或早晚全新数码配套，您可于每天下午4点下载晚报电子报。

The print edition from your Print or All-in-One subscription will be delivered to you by 7.30am the following day. 如果您订阅印刷版或多合一综合配套，印刷版派送时间为隔天早上约7点30分。

The e-paper from your All-in-One or Chinese 3-in-1 All-Digital subscription can be downloaded at 4pm every day. 如果您订阅多合一综合配套或早晚全新数码配套，您可于每天下午4点下载新明电子报。

The Straits Times IN (ST IN) is an award-winning magazine that is aimed at secondary school students and teachers.

 

Published every Monday during the school term, it contains local and global news round-ups, youth-themed feature articles as well as news-based English Language (EL) and Character and Citizenship Education (CCE) learning activities.

You will get a year's access to the ST IN mobile app, which includes 33 issues of ST IN magazine and 33 Monday issues of The Straits Times broadsheet.

 

Within the subscription period, home subscribers can also access back issues of ST IN and their corresponding ST issues that were published since Jan 2016.

The ST IN articles contain vital current affairs information that will come in very useful for their EL essay writing and oral communication spoken interaction section. The EL and CCE learning activities are also useful in honing language skills, 21st century life skills and values.

The app allows users to copy text and images out of articles for use in their classroom research as well as school projects. A search function allows users to look for specific keywords within articles. Some articles also have multimedia resources that can be access by clicking on links from the app.

Users can opt to download magazine issues onto their devices using their home, school or office WiFi network so that they can read them offline on the go.

The ST IN mobile app is compatible with iPhones running iOS versions 9.3 and up, and Android handsets and tablet devices running Android 5.0 and up. iPad users can download and run the app as an "iPhone" app using the 2x mode (similar to Instagram).

As of now, we only offer a full year's subscription (comprising 33 issues of ST IN and ST and access to all back issues since Jan 2016).

zbCOMMA is a Chinese student publication for secondary school students, providing them with rich news resources and materials related to daily lives. To better cater to the needs of student readers, zbCOMMA transformed from a tabloid-sized Chinese newspaper to a bi-weekly news-magazine from 2018. The digital edition of zbCOMMA is also housed under a new learning platform ZBSchools.sg. 《逗号》是针对中学生的华文刊物，提供丰富新闻和生活语料。《逗号》2018年起告别"小报"形式，转型为双周刊杂志，并推出数码版“早报校园”。除了在内容方面力求丰富、有深度且不失趣味外，革新后的《逗号》也更着重版面设计，以多元化形式呈现新闻。

 

Thumbs Up is a Chinese student publication for students between Primary 3-6. To help students improve their general knowledge and language abilities, complicated news material is digested to bite-sized reports in Thumbs Up to facilitate understanding. To better cater to the needs of student readers, Thumbs Up transformed from a tabloid-sized weekly newspaper to a bi-weekly news-magazine from 2018. 《大拇指》是针对小三至小六学生的学生刊物，以青少年的思维和视角呈现新闻，从而扩展学生的知识，提高他们的华文能力。《大拇指》从2018年起转型为双周刊杂志。每期32页的内容，主打深入浅出的新闻报道，辅助小学生掌握时事，丰富他们的作文和口试语料。

 

Thumbs Up Junior is a bi-weekly student publication targeted at Primary 1 and 2 students, providing them with interesting news and lively stories. Thumbs Up Junior also provides a rich source of verbal, reading and language practice material closely related to students' daily lives. It makes learning the Chinese language a fun and lively experience. 《小拇指》是针对小一和小二学生的双周刊学生刊物，为他们提供有趣的新闻和生动的故事。《小拇指》还提供丰富的与日常生活紧密相关的口语、阅读和语言练习材料，让华语学习生动有趣。

 

Thumbs Up Little Junior is a Chinese newspaper targeted at pre-school children. The publication encourages children to pick up reading habits from a young age. The 12-page full-colour newspaper is published bi-weekly and is open for home and school subscriptions. This publication is also funded by the Lee Kuan Yew Fund for Bilingualism. 《小小拇指》是针对学前儿童的华文报，鼓励儿童从小养成良好的阅读习惯。这份12页的全彩色报纸每两周发布一次，开放给家庭和学校订阅。《小小拇指》也获得李光耀双语基金赞助。

ZBSchools.sg offers various news content from Thumbs Up, Thumbs Up Junior and zbComma as well as a 3 year archive practice database stocked with questions designed by MOE teachers. Built on a robust adaptive learning system, subscribers will be tested on their reading ability after they first log-in. The system will monitor their reading progress through their attempts in tackling practice questions. There are also functions such as ‘text-to-speech’ and displaying pinyin in texts. Students are able to learn in an interactive way by constantly testing their Chinese language ability. 早报校园针对中小学生，汇集了三份学生报（《逗号》《大拇指》《小拇指》）不同种类的新闻和文章，以及过去三年的练习题库。平台会先测试学生的华文能力，再根据学生的语文水平和需求，推荐适合他们阅读的文章，并附上练习题。平台上也有"文本转语音"、在文中显示汉语拼音等功能，通过不断测试学生的语文能力，让学生以互动的方式学习。

Student publications offer age centric choices for different groups of students. Students with different learning abilities can find the right fit for their needs and improve on their language abilities through extensive reading. There is also emphasis on lively and interesting layouts in all the student publications. Illustrations and comics are also used to help student readers grasp concepts better. Questions designed for different academic levels also hone student thinking skills. 首先，针对不同年龄层的学生，学生报运用不同难度的语言文字和风格来撰写新闻，让不同华文程度的学生都能对时事有所了解，拓宽他们的视野。其次，学生报的版面设计生动有趣，运用插图和漫画等形式吸引学生阅读报纸的兴趣。另外，学生报会根据新闻内容设计针对不同年龄层学生的问题，培养学生的思考能力。

Offering an array of news articles, ZBSchools.sg offer subscribers a convenient platform to access quality educational resources anytime and anywhere. The adaptive learning system can also recommend articles suitable for each individual subscriber, providing them with a customised service. User-friendly functions such as auto-segmentation, text to speech and displaying pinyin in texts will help to improve subscribers’ learning abilities, encouraging them to learn independently. 电子学习网站ZBSchools.sg能帮助学生接触和理解新闻时事，提供学生更多元和便捷的阅读选择。平台通过华文测试为学生筛选适合的文章，并附上练习题，配合“自动分词系统”、“文本转语音”、汉语拼音辅助等功能，培养学生阅读与自主学习的能力，提高学生的华文水平。此外，平台专为学生提供多媒体资讯，从而辅助学习与教学。

You can access ZBSchool.sg via the internet with electronic devices such as hand phones, tablets, laptops and so on. 用户可通过手机、平板电脑、笔记本电脑等电子设备上网浏览ZBSchools.sg。

Each student publication offers a full year's subscription. 每份学生报只限全年订阅。