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FAQ

Table of Contents

General

General

  1. General
    1. When will the delivery of the newspaper commence?

      Please allow 7 to 9 working days for the newspaper vendor to commence the delivery of the newspaper to your home upon receipt of your subscription application.

      If you are currently subscribing through the newspaper vendor and have signed up to the print subscription directly with SPH, your direct subscription with SPH will commence on the 1st of the next month upon receipt of your subscription application between 1st and 15th of the current month. Similarly, your direct subscription with SPH will commence on 1st of the month following the next month for subscription applications received between 16th and 31st of the current month.

      (For example, your direct subscription with SPH will start on 1st October 2011 if we receive your subscription form between 1st and 15th September 2011. Similarly, it will commence on 1st November 2011 if we receive your subscription form between 16th and 31st September 2011)

    2. Are your subscription rates better/worse off than the newspaper vendors?

      Our rates and delivery fees are the same as the newspaper vendors.

    3. What time will the newspapers arrive?

      The newspapers will be delivered to you by 7.30am daily unless exceptional circumstances such as press breakdowns or insertion of breaking news occur.

    4. Do I have to pay the delivery fee twice if I subscribe to two newspaper publications?

      No. Delivery fee is charged once for each residential address, regardless of the number of publications you subscribe to.

    5. What will happen if I change my address?

      Please contact the Customer Service Officers at 6388 3838 at least 4 working days in advance. Alternatively, you may email your request to circs@sph.com.sg.

    6. What will happen after the existing subscription contract expires?

      For monthly recurring payment arrangement, the subscription will go on an auto-renewal mode after the 12-month subscription period, subject to the price plan at time of renewal.

    7. Can I subscribe to the school publications – Little Red Dot, ST IN, Thumbs Up, ZB Comma, ZB Popcorn, BH Gen G and i3?

      No, all school publications must be made via schools through the teachers.

    8. How do I report on newspaper non-delivery issues?

      For any delivery issue, please alert us within three (3) days from publication date, as we will need to investigate such issues with newspaper vendors promptly. Beyond this timeline, we appreciate your understanding that we are not able to investigate further. Thank you.

  2. Temporary Stops & Termination
    1. How can I suspend home delivery while on vacation?

      You may activate this request via our webpage http://www.sphsubscription.com.sg/tempstop with a notice period of three (3) clear working days (excluding Saturdays, Sundays and public holidays).

      For subscribers with digital subscriptions or who already have a SPH online account, please login with your username/email address and password to put a temporary stop on your newspaper delivery. For subscribers without a SPH online account, please register here to put a temporary stop on your newspaper delivery.

      Please click here for list of Frequently Asked Questions on temporary stop request(s).

    2. What will happen if I were to terminate my subscription before the expiry date?

      An administrative fee will be imposed if you terminate your subscription before the expiry date of your contract. The fee imposed will be based on the amount stated in the Terms and Conditions of the Promotion which you have previously subscribed to. The fee may differ for each Promotion.

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Straits Times

The Straits Times Print

  1. General
    1. When will the delivery of Straits Times newspaper commence?

      Please allow 7 to 9 working days for the newspaper vendor to commence the delivery of the newspaper to your home upon receipt of your subscription application.

      If you are currently subscribing through the newspaper vendor and have signed up to the print subscription directly with SPH, your direct subscription with SPH will commence on the 1st of the next month upon receipt of your subscription application between 1st and 15th of the current month. Similarly, your direct subscription with SPH will commence on 1st of the month following the next month for subscription applications received between 16th and 31st of the current month.

      (For example, your direct subscription with SPH will start on 1st October 2011 if we receive your subscription form between 1st and 15th September 2011. Similarly, it will commence on 1st November 2011 if we receive your subscription form between 16th and 31st September 2011)

    2. Are your subscription rates better/worse off than the newspaper vendors?

      Our rates and delivery fees are the same as the newspaper vendors.

    3. What time will the newspapers arrive?

      The newspapers will be delivered to you by 7.30am daily unless exceptional circumstances such as press breakdowns or insertion of breaking news occur.

    4. Do I have to pay the delivery fee twice if I subscribe to two newspaper publications?

      No. Delivery fee is charged once for each residential address, regardless of the number of publications you subscribe to.

    5. What will happen if I change my address?

      Please contact the Customer Service Officers at 6388 3838 at least 4 working days in advance. Alternatively, you may email your request to circs@sph.com.sg.

    6. What will happen after the existing subscription contract expires?

      For monthly recurring payment arrangement, the subscription will go on an auto-renewal mode after the 12-month subscription period, subject to the price plan at time of renewal.

    7. Can I subscribe to the school publications – Little Red Dot, ST IN, Thumbs Up, ZB Comma, ZB Popcorn, BH Gen G and i3?

      No, all school publications must be made via schools through the teachers.

  2. Temporary Stops & Termination
    1. How can I suspend home delivery while on vacation?

      You may activate this request via our webpage http://www.sphsubscription.com.sg/tempstop with a notice period of three (3) clear working days (excluding Saturdays, Sundays and public holidays).

      For subscribers with digital subscriptions or who already have a SPH online account, please login with your username/email address and password to put a temporary stop on your newspaper delivery. For subscribers without a SPH online account, please register here to put a temporary stop on your newspaper delivery.

      Please click here for list of Frequently Asked Questions on temporary stop request(s).

    2. What will happen if I were to terminate my subscription before the expiry date?

      An administrative fee will be imposed if you terminate your subscription before the expiry date of your contract. The fee imposed will be based on the amount stated in the Terms and Conditions of the Promotion which you have previously subscribed to. The fee may differ for each Promotion.

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The Straits Times All-in-One Package

  1. General
    1. What is The Straits Times All-in-One Package?

      The Straits Times All-in-One Package is a subscription package which allows you to enjoy unlimited access to The Straits Times across multiple platforms.

    2. What is the subscription fee of The Straits Times All-in-One Package?
      All-in-One Package
      Monthly PaymentSGD 28.65*
      * Excludes monthly delivery fee of SGD3 (HDB), SGD4 (Private Apartment), SGD5 (Landed Property). Delivery fee will be added based on property type.
    3. How can I subscribe to The Straits Times All-in-One Package?

      To subscribe, you can either go to www.sphsubscription.com.sg or call Customer Service Hotline: 6388 3838 or email: circs@sph.com.sg

    4. Do I have to pay delivery fee twice if I subscribe to two newspaper publications?

      No. Delivery fee is charged once for each residential address, regardless of the number of publications you subscribe to.

    5. What are the payment modes available for subscribing to The Straits Times All-in-One Package?

      Only credit card payment via Paypal is available for subscriptions made through the website: www.sphsubscription.com.sg.

      Alternatively, you can call Customer Service Hotline: 6388 3838 or email: circs@sph.com.sg for assistance.

    6. Upon my subscription, when will the delivery of my print newspaper commence?

      For new subscribers, please allow 7 to 9 working days for our newspaper vendor to commence the delivery of newspaper to your home upon receipt of your subscription application.

      For vendor subscribers*, your direct subscription with Singapore Press Holdings (SPH) will commence on the 1st of the next month upon receipt of your subscription application between 1st and 15th of the current month. Similarly, your direct subscription will commence on the 1st of the month following the next month for subscription applications received between 16th and 31st of the current month.

      * Vendor subscriber refers to subscribers who pay through newspaper vendors.

    7. What time will the newspaper arrive?

      The newspapers will be delivered to you by 7.30am daily unless exceptional circumstances such as press breakdowns or insertion of breaking news occur.

    8. When can I start to access The Straits Times Online and iPad/iPhone and/or Android Tablet/Smartphone editions?

      You can start to access The Straits Times Online, iPad/iPhone and/or Android Tablet/Smartphone editions immediately upon successful creation and activation of your Login ID and Password. You will receive an email with a link for activation of the login account after you have successfully completed the sign-up process for The Straits Times All-in-One Package.

    9. Can I subscribe to The Straits Times print edition only or ST Online only or iPad edition only or iPhone edition only?

      Yes, you can subscribe to The Straits Times print edition only at a monthly rate of SGD24.65^.

      Yes, you can subscribe to The Straits Times Online only at SGD26.65 per month.

      There is no iPad only edition but there is a Tablet Package which includes access to both iPad and Android tablets for only SGD26.65 per month.

      There is no iPhone only edition but there is a Smartphone Package which includes access to both iPhone and Android smartphones for only SGD26.65 per month.

      To subscribe to any of the above, you can either go to: www.sphsubscription.com.sg or call Customer Service Hotline: 6388 3838 or email: circs@sph.com.sg.

      The iPad and iPhone apps are two individual apps that can be purchased separately via the Apple App store at USD7.99 per week (approx. SGD10) or USD27.99 per month (approx. SGD35).

      ^ Excludes monthly delivery fee of SGD3 (HDB), SGD4 (Private Apartment), SGD5 (Landed Property). Delivery fee will be added based on property type.

    10. Is the iPhone and iPad a universal app?

      No, the iPhone and iPad are two individual apps on iTunes. You will have to download the two apps separately for the appropriate devices.

    11. Can I subscribe to Android Smartphone edition only?

      No, we do not have an Android Smartphone standalone package at the moment but there is a Smartphone Package which includes access to both iPhone and Android smartphones for only SGD26.65 per month.

    12. How many concurrent accesses can I enjoy?

      You will enjoy up to four concurrent accesses across your Android smartphone and iOS devices. The online edition allows only one access at any point of time.

    13. What will happen after the existing subscription contract expires?

      For monthly recurring payment arrangement, the subscription will go on an auto-renewal mode after the 12-month subscription period, subject to the price plan at time of renewal.

  2. Eligibility
    1. I am currently subscribing to The Straits Times print edition on weekend only. Will I be able to add SGD4 per month for access to The Straits Times All-in-One package?

      No, The Straits Times All-in-One package is only applicable for daily subscription packages.

    2. I am currently working overseas. Can the newspapers be delivered overseas if I were to subscribe to The Straits Times All-in-One Package?

      Yes, we are able to accept overseas print subscription but please note that there will be an additional freight charges (depending on the location) and fuel surcharge (depending on the fuel rate at the time of subscription) for delivery of newspapers to overseas address. Please call our Circulation Customer Service Hotline at 6388 3838 or email circs@sph.com.sg for the rates depending on your location.

    3. I am currently paying the monthly subscription fees to a newspaper vendor. Can I enjoy The Straits Times All-in-One Package?

      To enjoy The Straits Times All-in-One Package, you have to subscribe directly with Singapore Press Holdings.

      You will continue to receive The Straits Times newspaper delivered to your doorstep every morning by the same newspaper vendor.

      To become a direct subscriber of SPH, you can either go to www.sphsubscription.com.sg or call Customer Service Hotline: 6388 3838 or email: circs@sph.com.sg

      Please note that your direct subscription with Singapore Press Holdings (SPH) will commence on the 1st of the next month upon receipt of your subscription application between 1st and 15th of the current month. Similarly, your direct subscription will commence on the 1st of the month following the next month for subscription applications received between 16th and 31st of the current month.

    4. I am already subscribing to The Straits Times print edition directly with SPH. Can I enjoy The Straits Times All-in-One Package?
      1. I have paid the full year subscription fee in advance.

        Yes, you can enjoy The Straits Times All-in-One Package by simply making a top up of SGD4 per month for the remaining balance months of your existing print subscription to start accessing The Straits Times Online, iPad, iPhone and/or Android Smartphone editions. Please call our Customer Service Hotline: 6388 3838 or email: circs@sph.com.sg

      2. I am making monthly payment for my subscription fee.

        Yes, you can enjoy The Straits Times All-in-One Package by adding SGD4 per month. The monthly subscription fee of SGD28.65* will be charged to the credit card that you have authorized SPH to charge to the existing print subscription fee. This charge will supersede your previous payment arrangements.

        If you are currently paying your monthly subscription fee through GIRO, Internet Banking, cheque, etc, you will have to charge the monthly subscription fee of SGD28.65* to a credit card in order to enjoy The Straits Times All-in-One Package and this charge will supersede your previous payment arrangements.

        Please note that the subscription fee for the All-in-One package will be on a prepayment basis, as SPH is in the process of converting all newspaper subscription payments from post- to pre-payment. As such, the first charge for the new All-in-One Package will be reflected along with any unbilled print subscription amount.

        * Excludes monthly delivery fee of SGD3 (HDB), SGD4 (Private Apartment), SGD5 (Landed Property). Delivery fee will be added based on property type.

      3. I am currently subscribing to The Straits Times print and online editions. What will happen to my existing subscription if I were to subscribe to The Straits Times All-in-One Package?
        1. A) I have paid the full year subscription fee in advance.

          Your existing print subscription will continue until it expires.

          The remaining balance amount of your The Straits Times Online subscription can be used to set off the top up amount of SGD4 per month for the remaining number of months of your existing print subscription. You can opt for a refund or for the amount to be credited towards an extension of your print subscription, should there be any excess amount after setting off the top-up amount. Please call our Customer Service Hotline: 6388 3838 or email: circs@sph.com.sg.

        2. I am making monthly payment for my subscription fee.

          We will refund the balance amount of your un-utilised The Straits Times Online subscription via cheque. The cheque with the refund amount will be mailed to you within 15 working days.

          To enjoy the All-in-One package, an additional monthly fee of SGD4 will be made via credit card payment on your existing print subscription. This charge will supersede your previous payment arrangements. Please call our Customer Service Hotline: 6388 3838 or email: circs@sph.com.sg.

      4. I am currently subscribing to The Straits Times online only and have paid the subscription fee in advance. What will happen to my existing subscription if I were to subscribe to The Straits Times All-in-One Package?

        We will refund the balance amount of your un-utilised The Straits Times Online subscription via cheque. The cheque with the refund amount will be mailed to you within 15 working days. Please call our Customer Service Hotline: 6388 3838 or email: circs@sph.com.sg.

    5. Temporary Stops & Termination
      1. How can I suspend home delivery while on vacation?

        You may activate this request via our webpage http://www.sphsubscription.com.sg/tempstop with a notice period of three (3) clear working days (excluding Saturdays, Sundays and public holidays).

        For subscribers with digital subscriptions or who already have a SPH online account, please login with your username/email address and password to put a temporary stop on your newspaper delivery. For subscribers without a SPH online account, please register here to put a temporary stop on your newspaper delivery.

        Please click here for list of Frequently Asked Questions on temporary stop request(s).

      2. What will happen if I were to terminate The Straits Times All-in-One Package before the expiry date?

        An administrative fee will be imposed if you terminate your subscription before the expiry date of your contract. The fee imposed will be based on the amount stated in the Terms and Conditions of the Promotion which you have previously subscribed to. The fee may differ for each Promotion.

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The Straits Times Smartphone Only Package

  1. General
    1. What is the subscription fee of The Straits Times Smartphone Only Package?
      PackageSmartphone Package
      Monthly Payment SGD26.65
    2. How can I subscribe to The Straits Times Smartphone Only Package?

      To subscribe, you can either go to www.sphsubscription.com.sg or call the Customer Service Hotline:6388 3838 or email: circs@sph.com.sg

    3. What are the payment modes available for subscribing to The Straits Times Smartphone Only Package?

      Only credit card payment via Paypal is available for subscriptions made through the website: www.sphsubscription.com.sg

      Alternatively, you can call Customer Service Hotline: 6388 3838 or email: circs@sph.com.sg for assistance.

    4. When can I start to access The Straits Times Smartphone edition?

      You can start to access The Straits Times iPhone and Android Smartphone editions immediately upon successful creation and activation of your Login ID and Password. You will receive an email with a link for activation of the login account after you have successfully completed the sign-up process for The Straits Times Smartphone Only Package.

    5. Is the iPhone and iPad a universal app?

      No, the iPhone and iPad are two individual apps on iTunes. You will have to download the two apps separately for the appropriate devices.

    6. How many concurrent accesses can I enjoy?

      You will enjoy up to two concurrent accesses on your iPhone and/or Android smartphone.

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The Straits Times Tablet Only Package

  1. General
    1. What is the subscription fee of The Straits Times Tablet Only Package?
      PackageiPad Package
      Monthly Payment SGD26.65
    2. How can I subscribe to The Straits Times Tablet Only Package?

      To subscribe, you can either go to www.sphsubscription.com.sg or call the Customer Service Hotline: 6388 3838 or email: circs@sph.com.sg

    3. What are the payment modes available for subscribing to The Straits Times Tablet Only Package?

      Only credit card payment via Paypal is available for subscriptions made through the website: www.sphsubscription.com.sg

      Alternatively, you can call Customer Service Hotline: 6388 3838 or email: circs@sph.com.sg for assistance.

    4. When can I start to access The Straits Times Tablet edition?

      You can start to access The Straits Times Tablet edition immediately upon successful creation and activation of your Login ID and Password. You will receive an email with a link for activation of the login account after you have successfully completed the sign-up process for The Straits Times Tablet Only Package.

    5. Is the iPhone and iPad a universal app?

      No, the iPhone and iPad are two individual apps on iTunes. You will have to download the two apps separately for the appropriate devices.

    6. How many concurrent accesses can I enjoy?

      You will enjoy up to two concurrent accesses on your tablet.

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The Straits Times Online

  1. Usage of Straits Times Online
    1. 1.1. Why can't I find the Classifieds and Recruit sections online?

      StraitsTimes.com does not carry these two sections. You may wish to visit ST701 for online job and other classifieds.

    2. Do I have to log in to use this site?

      Users are required to log in to participate in story discussions. Registration for this is free. Alternatively, you can log in to Twitter or Facebook to comment on stories. However, to read the full stories on our website, you have to be a subscriber.

    3. How does free registration differ from subscriber access?

      Subscribers get full breaking news stories, print stories, and access to our 7-day archive. Free registration enables users to comment on stories.

    4. What should I do if I forget my password?

      When prompted to log in, click on the "Forgot password" link

    5. How do I print a story?
      1. On the story page, look for a Print icon on the left.
      2. Click on it and it will take you to a print-friendly version.
      3. Click on "Print this" on the top right-hand corner. Alternatively, select "File" on your browser tool bar and click "Print".
    6. Where can I find old Straits Times stories?

      For stories published less than 7 days ago, visit http://www.straitstimes.com and scroll to the bottom. Under ARCHIVE, select which day's news you want to view. If the story you are searching for was published more than 7 days ago, please visit Newslink for assistance.

    7. The font size for story pages is too small. How can I increase it?

      Press Ctrl and + at the same time to increase, or Ctrl and - to reduce.

    8. How do I read the full stories on StraitsTimes.com?

      Some breaking news stories on StraitsTimes.com are truncated. To read the full story, you have to be a subscriber. Subscription gives you access to full stories in print and online, as well as access to our 7-day archive.

    9. How many concurrent accesses can I enjoy?

      The online edition allows only one access at any point of time.

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Lianhe Zaobao

Lianhe Zaobao Print

  1. General
    1. When will the delivery of Lianhe Zaobao newspaper commence?

      Please allow 7 to 9 working days for the newspaper vendor to commence the delivery of the newspaper to your home upon receipt of your subscription application.

      If you are currently subscribing through the newspaper vendor and have signed up to the print subscription directly with SPH, your direct subscription with SPH will commence on the 1st of the next month upon receipt of your subscription application between 1st and 15th of the current month. Similarly, your direct subscription with SPH will commence on 1st of the month following the next month for subscription applications received between 16th and 31st of the current month.

      (For example, your direct subscription with SPH will start on 1st October 2011 if we receive your subscription form between 1st and 15th September 2011. Similarly, it will commence on 1st November 2011 if we receive your subscription form between 16th and 31st September 2011)

    2. Are your subscription rates better/worse off than the newspaper vendors?

      Our rates and delivery fees are the same as the newspaper vendors.

    3. What time will the newspapers arrive?

      The newspapers will be delivered to you by 7.30am daily unless exceptional circumstances such as press breakdowns or insertion of breaking news occur.

    4. Do I have to pay the delivery fee twice if I subscribe to two newspaper publications?

      No. Delivery fee is charged once for each residential address, regardless of the number of publications you subscribe to.

    5. What will happen if I change my address?

      Please contact the Customer Service Officers at 6388 3838 at least 4 working days in advance. Alternatively, you may email your request to circs@sph.com.sg.

    6. What will happen after the existing subscription contract expires?

      For monthly recurring payment arrangement, the subscription will go on an auto-renewal mode after the 12-month subscription period, subject to the price plan at time of renewal.

    7. Can I subscribe to the school publications – Little Red Dot, ST IN, Thumbs Up, ZB Comma, ZB Popcorn, BH Gen G and i3?

      No, all school publications must be made via schools through the teachers.

  2. Temporary Stops & Termination
    1. How can I suspend home delivery while on vacation?

      You may activate this request via our webpage http://www.sphsubscription.com.sg/tempstop with a notice period of three (3) clear working days (excluding Saturdays, Sundays and public holidays).

      For subscribers with digital subscriptions or who already have a SPH online account, please login with your username/email address and password to put a temporary stop on your newspaper delivery. For subscribers without a SPH online account, please register here to put a temporary stop on your newspaper delivery.

      Please click here for list of Frequently Asked Questions on temporary stop request(s).

    2. What will happen if I were to terminate my subscription before the expiry date?

      An administrative fee will be imposed if you terminate your subscription before the expiry date of your contract. The fee imposed will be based on the amount stated in the Terms and Conditions of the Promotion which you have previously subscribed to. The fee may differ for each Promotion.

[Go back to FAQ]

Lianhe Zaobao All-In-One Package

  1. General
    1. What is Lianhe Zaobao All-in-One Package?

      Lianhe Zaobao All-in-One Package is a subscription package which allows you to enjoy unlimited access to Zaobao across multiple platforms. The All-in-One package consists of Lianhe Zaobao print edition (Mon – Sun), Zaobao Online and Zaobao iPad (PDF) and Web App (iPad/Android Tablet).

    2. What is the subscription fee of Lianhe Zaobao All-in-One Package?
      ZB All-in-One
      (Print + Online + Tablet)
      Monthly Payment SGD26.65*
      * Excludes monthly delivery fee of SGD3 (HDB), SGD4 (Private Apartment), SGD5 (Landed Property). Delivery fee will be added based on property type.
    3. How can I subscribe to Lianhe Zaobao All-in-One Package?

      To subscribe, you can either go to www.sphsubscription.com.sg or call the Customer Service Hotline: 6388 3838 or email: zbocs@sph.com.sg

    4. Do I have to pay delivery fee twice if I subscribe to two newspaper publications?

      No. Delivery fee is charged once for each residential address, regardless of the number of publications you subscribe to.

    5. What are the payment modes available for subscribing to Lianhe Zaobao All-in-One Package?

      Only credit card payment via Paypal is available for subscriptions made through the website: www.sphsubscription.com.sg Alternatively, you can call Customer Service Hotline: 6388 3838 or email: zbocs@sph.com.sg for assistance.

    6. Upon my subscription, when will the delivery of my print newspaper commence?

      For new subscribers, please allow 7 to 9 working days for our newspaper vendor to commence the delivery of newspaper to your home upon receipt of your subscription application.

      For vendor subscribers*, your direct subscription with Singapore Press Holdings (SPH) will commence on the 1st of the next month upon receipt of your subscription application between 1st and 15th of the current month. Similarly, your direct subscription will commence on the 1st of the month following the next month for subscription applications received between 16th and 31st of the current month.

      * Vendor subscriber refers to subscribers who pay cash through newspaper vendors.

    7. What time will the newspaper arrive?

      The newspapers will be delivered to you by 7.30am daily unless exceptional circumstances such as press breakdowns or insertion of breaking news occur.

    8. When can I start to access Lianhe Zaobao Online and Tablet (iPad and Android editions)?

      You can start to access Lianhe Zaobao Online and Tablet (iPad* and Android editions) immediately upon successful creation and activation of your Login ID and Password. You will receive an email with a link for activation of the login account after you have successfully completed the sign-up process for Lianhe Zaobao All-in-One Package.

      The iPad edition is a universal* app and can be purchased via the Apple App store at USD6.99 per week (approx. SGD8.75) or USD26.99 per month (approx. SGD33.75)

      ^ Excludes monthly delivery fee of SGD3 (HDB), SGD4 (Private Apartment), SGD5 (Landed Property). Delivery fee will be added based on property type.

    9. Can I subscribe to Android Smartphone edition only?

      No, we do not have a Android Smartphone standalone package at the moment.

    10. How many concurrent accesses can I enjoy?

      You will enjoy up to two concurrent accesses for your iPad edition. However, the Webapp edition allows only one access at any point of time. The online edition allows single access each time.

    11. What will happen after the existing subscription contract expires?

      For monthly recurring payment arrangement, the subscription will go on an auto-renewal mode after the 12-month subscription period, subject to the price plan at time of renewal.

  2. Eligibility
    1. I am currently subscribing to Lianhe Zaobao print edition on weekend only. Will I be able to add SGD4 per month for access to Lianhe Zaobao All-in-One Package?

      No, Lianhe Zaobao All-in-One package is only applicable for daily subscription packages.

    2. I am currently working overseas, can the newspapers be delivered overseas if I were to subscribe to Lianhe Zaobao All-in-One Package?

      Yes, we are able to accept overseas print subscription but please note that there will be an additional freight charges (depending on the location) and fuel surcharge (depending on the fuel rate at the time of subscription) for delivery of newspapers to overseas address.

      Please call our Circulation Customer Service Hotline at 6388 3838 or email zbocs@sph.com.sg for the rates depending on your location.

    3. I am currently paying the monthly subscription fees to a newspaper vendor. Can I enjoy The Straits Times All-in-One Package?

      To enjoy Lianhe Zaobao All-in-One Package, you have to subscribe directly with Singapore Press Holdings. You will continue to receive Lianhe Zaobao newspapers delivered to your doorstep every morning by the same newspaper vendor.

      To become a direct subscriber of SPH, you can either go to www.sphsubscription.com.sg or call Customer Service Hotline: 6388 3838 or email: zbocs@sph.com.sg

      Please note that your direct subscription with Singapore Press Holdings (SPH) will commence on the 1st of the next month upon receipt of your subscription application between 1st and 15th of the current month. Similarly, your direct subscription will commence on the 1st of the month following the next month for subscription applications received between 16th and 31st of the current month.

    4. I am already subscribing to Lianhe Zaobao Print edition directly with SPH. Can I enjoy Lianhe Zaobao All-in-One Package?
      1. I have paid the full year subscription fee in advance.

        Yes, you can enjoy Lianhe Zaobao All-in-One Package by simply making a top up of SGD4 per month for the remaining balance months of your existing print subscription to start accessing the Lianhe Zaobao Online and Tablet (iPad* and Android editions). Please call our Customer Service Hotline: 6388 3838 or email: zbocs@sph.com.sg

      2. I am making monthly payment for my subscription fee.

        Yes, you can enjoy Lianhe Zaobao All-in-One Package by adding SGD4 per month. The monthly subscription fee of SGD26.65* will be charged to the credit card that you have authorized SPH to charge to the existing print subscription fee. This charge will supersede your previous payment arrangements.

        If you are currently paying your monthly subscription fee through GIRO, Internet Banking, Cheque, etc, you will have to charge the monthly subscription fee of SGD26.65* to a credit card in order to enjoy Lianhe Zaobao All-in-One Package and this charge will supersede your previous payment arrangements.

        Please note that the subscription fee for the All-in-One package will be on a prepayment basis, as SPH is in the process of converting all newspaper subscription payments from post- to pre-payment. As such, the first charge for the new All-in-One Package will be reflected along with any unbilled print subscription amount.

        * Excludes monthly delivery fee of SGD3 (HDB), SGD4 (Private Apartment), SGD5 (Landed Property). Delivery fee will be added based on property type.

  3. Temporary Stops & Termination
    1. How can I suspend home delivery while on vacation?

      You may activate this request via our webpage http://www.sphsubscription.com.sg/tempstop with a notice period of three (3) clear working days (excluding Saturdays, Sundays and public holidays).

      For subscribers with digital subscriptions or who already have a SPH online account, please login with your username/email address and password to put a temporary stop on your newspaper delivery. For subscribers without a SPH online account, please register here to put a temporary stop on your newspaper delivery.

      Please click here for list of Frequently Asked Questions on temporary stop request(s).

    2. What will happen if I were to terminate Lianhe Zaobao All-in-One Package before the expiry date?

      An administrative fee will be imposed if you terminate your subscription before the expiry date of your contract. The fee imposed will be based on the amount stated in the Terms and Conditions of the Promotion which you have previously subscribed to. The fee may differ for each Promotion.

[Go back to FAQ]

Lianhe Zaobao Tablet Package

  1. General
    1. What is Lianhe Zaobao Tablet Package?

      Lianhe Zaobao All-in-One Package is a subscription package which allows you to enjoy unlimited access to Zaobao iPad PDF and Webapp.

    2. What is the subscription fee of Lianhe Zaobao Tablet Package?
      Package ZaoBao Tablet
      Monthly Payment SGD24.65
    3. How can I subscribe to Lianhe Zaobao Tablet Package?

      To subscribe, you can either go to www.sphsubscription.com.sg or call the Customer Service Hotline:6388 3838 or email: zboc@sph.com.sg

    4. What are the payment modes available for subscribing to Lianhe Zaobao Tablet Package?

      Only credit card payment via Paypal is available for subscriptions made through the website: www.sphsubscription.com.sg

      Alternatively, you can call Customer Service Hotline: 6388 3838 or email: zbocs@sph.com.sg for assistance.

    5. When can I start to access Lianhe Zaobao Tablet (iPad and Android editions)?

      You can start to access Lianhe Zaobao Tablet (iPad* and Android editions) immediately upon successful creation and activation of your Login ID and Password. You will receive an email with a link for activation of the login account after you have successfully completed the sign-up process for Lianhe Zaobao Tablet Package.

    6. How many concurrent accesses can I enjoy?

      You will enjoy up to two concurrent accesses for your iPad edition. However, the Webapp edition allows only one access at any point of time.

[Go back to FAQ]

Lianhe Zaobao Online Package

  1. General
    1. What is the subscription fee of Lianhe Zaobao Online Package for new subscribers?

      Subscribe to the Lianhe Zaobao Online Package at SGD24.65 per month through the website: www.sphsubscription.com.sg

    2. How does a subscriber access differ from a non-subscriber?

      Subscribers get access to full breaking news stories from the Singapore, China, International, Sports and entertainment sections. Non-subscribers can freely browse some breaking news stories, newspapers Digest, letters from readers, Invest China and other columns.

    3. What should I do if I forget my password?

      When prompted to log in, click on the "Forgot password" link

    4. How do I print an article?

      On the article page, look for the Print icon and click on "Print this" on the top right-hand corner.

    5. Where can I find the old Lianhe Zaobao articles?

      For stories published less than 7 days ago, scroll to the bottom of the website. Under ARCHIVE, select which day's news you want to view. If the story you are searching for was published more than 7 days ago, please visit Newslink for assistance: http://newslink.asiaone.com

    6. How many concurrent accesses can I enjoy?

      The online edition allows only one access at any point of time.

[Back to top]

The New paper

The New Paper Print edition

  1. General
    1. When will the delivery of The New Paper newspaper commence?

      Please allow 7 to 9 working days for the newspaper vendor to commence the delivery of the newspaper to your home upon receipt of your subscription application.

      If you are currently subscribing through the newspaper vendor and have signed up to the print subscription directly with SPH, your direct subscription with SPH will commence on the 1st of the next month upon receipt of your subscription application between 1st and 15th of the current month. Similarly, your direct subscription with SPH will commence on 1st of the month following the next month for subscription applications received between 16th and 31st of the current month.

      (For example, your direct subscription with SPH will start on 1st October 2011 if we receive your subscription form between 1st and 15th September 2011. Similarly, it will commence on 1st November 2011 if we receive your subscription form between 16th and 31st September 2011)

    2. Are your subscription rates better/worse off than the newspaper vendors?

      Our rates and delivery fees are the same as the newspaper vendors.

    3. What time will the newspapers arrive?

      The newspapers will be delivered to you by 7.30am daily unless exceptional circumstances such as press breakdowns or insertion of breaking news occur.

    4. Do I have to pay the delivery fee twice if I subscribe to two newspaper publications?

      No. Delivery fee is charged once for each residential address, regardless of the number of publications you subscribe to.

    5. What will happen if I change my address?

      Please contact the Customer Service Officers at 6388 3838 at least 4 working days in advance. Alternatively, you may email your request to circs@sph.com.sg.

    6. What will happen after the existing subscription contract expires?

      For monthly recurring payment arrangement, the subscription will go on an auto-renewal mode after the 12-month subscription period, subject to the price plan at time of renewal.

    7. Can I subscribe to the school publications Little Red Dot, ST IN, Thumbs Up, ZB Comma, ZB Popcorn, BH Gen G and i3?

      No, all school publications must be made via schools through the teachers.

  2. Temporary Stops & Termination
    1. How can I suspend home delivery while on vacation?

      You may activate this request via our webpage http://www.sphsubscription.com.sg/tempstop with a notice period of three (3) clear working days (excluding Saturdays, Sundays and public holidays).

      For subscribers with digital subscriptions or who already have a SPH online account, please login with your username/email address and password to put a temporary stop on your newspaper delivery. For subscribers without a SPH online account, please register here to put a temporary stop on your newspaper delivery.

      Please click here for list of Frequently Asked Questions on temporary stop request(s).

    2. What will happen if I were to terminate my subscription before the expiry date?

      An administrative fee will be imposed if you terminate your subscription before the expiry date of your contract. The fee imposed will be based on the amount stated in the Terms and Conditions of the Promotion which you have previously subscribed to. The fee may differ for each Promotion.

[Back to top]

The The New Paper All-in-One Package

  1. General
    1. What is The New Paper All-in-One Package?

      The New Paper All-in-One Package is a subscription package which allows you to enjoy unlimited access to The New Paper across multiple platforms.

    2. What is the subscription fee of The New Paper All-in-One Package?
       All-in-One Package
      Monthly PaymentSGD24.10*
      * Excludes monthly delivery fee of SGD3 (HDB), SGD4 (Private Apartment), SGD5 (Landed Property). Delivery fee will be added based on property type.
    3. How can I subscribe to The New Paper All-in-One Package?

      To subscribe, you can either go to www.sphsubscription.com.sg

    4. Do I have to pay delivery fee twice if I subscribe to two newspaper publications?

      No. Delivery fee is charged once for each residential address, regardless of the number of publications you subscribe to.

    5. What are the payment modes available for subscribing to The New Paper All-in-One Package?

      Only credit card payment via Paypal is available for subscriptions made through the website: www.sphsubscription.com.sg.

      Alternatively, you can call Customer Service Hotline: 6388 3838 or email: circs@sph.com.sg for assistance.

    6. Upon my subscription, when will the delivery of my print newspaper commence?

      For new subscribers, please allow 7 to 9 working days for our newspaper vendor to commence the delivery of newspaper to your home upon receipt of your subscription application.

      For vendor subscribers*, your direct subscription with Singapore Press Holdings (SPH) will commence on the 1st of the next month upon receipt of your subscription application between 1st and 15th of the current month. Similarly, your direct subscription will commence on the 1st of the month following the next month for subscription applications received between 16th and 31st of the current month.

      * Vendor subscriber refers to subscribers who pay through newspaper vendors.

    7. What time will the newspaper arrive?

      The newspapers will be delivered to you by 7.30am daily unless exceptional circumstances such as press breakdowns or insertion of breaking news occur.

    8. When can I start to access The New Paper Online, iPhone and/or Android Smartphone editions?

      You can start to access The New Paper Online, iPhone and/or Android Smartphone editions immediately upon successful creation and activation of your Login ID and Password. You will receive an email with a link for activation of the login account after you have successfully completed the sign-up process for The New Paper All-in-One Package.

    9. Can I subscribe to The New Paper print edition only or TNP Online only or iPad edition only or iPhone edition only?

      Yes, you can subscribe to The New Paper print edition only at a monthly rate of SGD20.10^.

      Yes, you can subscribe to The New Paper Online only at SGD22.10 per month.

      There is no iPad or tablet package at the moment.

      There is no iPhone only edition but there is a Smartphone Package which includes access to both iPhone and Android smartphones for SG22.10 per month.

      To subscribe to any of the above, you can go to www.sphsubscription.com.sg

      ^ Excludes monthly delivery fee of SGD3 (HDB), SGD4 (Private Apartment), SGD5 (Landed Property). Delivery fee will be added based on property type.

    10. Can I subscribe to Android Smartphone edition only?

      No, we do not have an Android Smartphone standalone package at the moment but there is a Smartphone Package which includes access to both iPhone and Android smartphones for only SGD22.10 per month.

    11. How many concurrent accesses can I enjoy?

      You will enjoy up to four concurrent accesses across your Android smartphone and iPhone. The online edition allows only one access at any point of time.

    12. What will happen after the existing subscription contract expires?

      For monthly recurring payment arrangement, the subscription will go on an auto-renewal mode after the 12-month subscription period, subject to the price plan at time of renewal.

  2. Eligibility
    1. I am currently subscribing to The New Paper print edition on weekend only. Will I be able to add SGD4 per month for access to The New Paper All-in-One package?

      No, The New Paper All-in-One package is only applicable for daily subscription packages.

    2. I am currently working overseas. Can the newspapers be delivered overseas if I were to subscribe to The New Paper All-in-One Package?

      Yes, we are able to accept overseas print subscription but please note that there will be an additional freight charges (depending on the location) and fuel surcharge (depending on the fuel rate at the time of subscription) for delivery of newspapers to overseas address. Please call our Circulation Customer Service Hotline at 6388 3838 or email circs@sph.com.sg for the rates depending on your location.

    3. I am currently paying the monthly subscription fees to a newspaper vendor. Can I enjoy the The New Paper All-in-One Package?

      To enjoy the The New Paper All-in-One Package, you have to subscribe directly with Singapore Press Holdings.

      You will continue to receive the The New Paper newspaper delivered to your doorstep every morning by the same newspaper vendor.

      To become a direct subscriber of SPH, you can go to www.sphsubscription.com.sg

      Please note that your direct subscription with Singapore Press Holdings (SPH) will commence on the 1st of the next month upon receipt of your subscription application between 1st and 15th of the current month. Similarly, your direct subscription will commence on the 1st of the month following the next month for subscription applications received between 16th and 31st of the current month.

    4. I am already subscribing to The New Paper print edition directly with SPH. Can I enjoy The New Paper All-in-One Package?
      1. I have paid the full year subscription fee in advance.
        Yes, you can enjoy The New Paper All-in-One Package by simply making a top up of SGD4 per month for the remaining balance months of your existing print subscription to start accessing The New Paper Online, iPhone and/or Android Smartphone editions.
      2. I am making monthly payment for my subscription fee.
        Yes, you can enjoy The New Paper All-in-One Package by adding SGD4 per month. The monthly subscription fee of SGD24.10* will be charged to the credit card that you have authorized SPH to charge to the existing print subscription fee. This charge will supersede your previous payment arrangements.

        If you are currently paying your monthly subscription fee through GIRO, Internet Banking, cheque, etc, you will have to charge the monthly subscription fee of SGD24.10* to a credit card in order to enjoy The New Paper All-in-One Package and this charge will supersede your previous payment arrangements.

        Please note that the subscription fee for the All-in-One package will be on a prepayment basis, as SPH is in the process of converting all newspaper subscription payments from post- to pre-payment. As such, the first charge for the new All-in-One Package will be reflected along with any unbilled print subscription amount.

        * Excludes monthly delivery fee of SGD3 (HDB), SGD4 (Private Apartment), SGD5 (Landed Property). Delivery fee will be added based on property type.

    5. Temporary Stops & Termination
      1. What will happen if I were to terminate the The New Paper All-in-One Package before the expiry date?
        An administrative fee of SGD100 will be imposed should you terminate The New Paper All-in-One Package before the expiry date.
      2. Who can I contact if I need to travel abroad, change my address or have any queries?
        Please call our Circulation Customer Service Hotline at 6388 3838 or email circs@sph.com.sg to notify us 4 working days in advance.
[Back to top]

The New Paper Smartphone Only Package

  1. General
    1. What is the subscription fee of the The New Paper Smartphone Only Package?
      PackageSmartphone Package
      Monthly PaymentSGD22.10
    2. How can I subscribe to The New Paper Smartphone Only Package?

      To subscribe, you can go to www.sphsubscription.com.sg

    3. What are the payment modes available for subscribing to the The New Paper Smartphone Only Package?

      Only credit card payment via Paypal is available for subscriptions made through the website: www.sphsubscription.com.sg

    4. When can I start to access The New Paper Smartphone edition?

      You can start to access The New Paper iPhone and Android Smartphone editions immediately upon successful creation and activation of your Login ID and Password. You will receive an email with a link for activation of the login account after you have successfully completed the sign-up process for The New Paper Smartphone Only Package.

    5. How many concurrent accesses can I enjoy?

      You will enjoy up to two concurrent accesses on your iPhone and/or Android smartphone.

  2. Usage of The New Paper Smartphone App
    1. Please visit http://www.tnp.sg/faq for more information
[Back to top]

The New Paper Online

  1. Usage of The New Paper Online
    1. Do I have to log in to use this site?

      No. Users can read stories on the website without registering. However, users are required to log in to participate in story discussions. Registration for this is free. Alternatively, you can log in to Twitter or Facebook to comment on stories. However, to read the full stories on our website, you have to be a subscriber.

    2. How does free registration differ from subscriber access?

      Subscribers get full breaking news stories, print stories, and access to our 7-day archive. Free registration enables users to comment on stories. Subscribers get full access to stories in the print edition, the interactive paper and access to our 7-day archive of the interactive paper.

    3. What should I do if I forget my password?

      When prompted to log in, click on the "Forgot password" link

    4. Where can I find old The New Paper stories?

      For stories published less than 7 days ago, visit www.tnp.sg, click on the cover image of The New Paper to access the interactive edition, then click on the calendar icon at the top left corner of the screen. Select which day's edition of the paper you would like to view. If the story you are searching for was published more than 7 days ago, please visit Newslink for assistance.

    5. The font size for story pages is too small. How can I increase it?

      On the interactive paper, double click on the page or drag the slider at the top of the screen.

    6. How do I read the full stories on tnp.sg?

      To read the full story, you have to be a subscriber. Subscription gives you access to full stories on the interactive e-Paper, as well as access to our 7-day archive.

    7. How many concurrent accesses can I enjoy?

      The online edition allows only one access at any point of time.

[Back to top]

The Business Time

The Business Time Print edition

  1. General
    1. When will the delivery of Business Time newspaper commence?

      Please allow 7 to 9 working days for the newspaper vendor to commence the delivery of the newspaper to your home upon receipt of your subscription application.

      If you are currently subscribing through the newspaper vendor and have signed up to the print subscription directly with SPH, your direct subscription with SPH will commence on the 1st of the next month upon receipt of your subscription application between 1st and 15th of the current month. Similarly, your direct subscription with SPH will commence on 1st of the month following the next month for subscription applications received between 16th and 31st of the current month.

      (For example, your direct subscription with SPH will start on 1st October 2011 if we receive your subscription form between 1st and 15th September 2011. Similarly, it will commence on 1st November 2011 if we receive your subscription form between 16th and 31st September 2011)

    2. Are your subscription rates better/worse off than the newspaper vendors?

      Our rates and delivery fees are the same as the newspaper vendors.

    3. What time will the newspapers arrive?

      The newspapers will be delivered to you by 7.30am daily unless exceptional circumstances such as press breakdowns or insertion of breaking news occur.

    4. Do I have to pay the delivery fee twice if I subscribe to two newspaper publications?

      No. Delivery fee is charged once for each residential address, regardless of the number of publications you subscribe to.

    5. What will happen if I change my address?

      Please contact the Customer Service Officers at 6388 3838 at least 4 working days in advance. Alternatively, you may email your request to circs@sph.com.sg.

    6. What will happen after the existing subscription contract expires?

      For monthly recurring payment arrangement, the subscription will go on an auto-renewal mode after the 12-month subscription period, subject to the price plan at time of renewal.

    7. Can I subscribe to the school publications – Little Red Dot, ST IN, Thumbs Up, ZB Comma, ZB Popcorn, BH Gen G and i3?

      No, all school publications must be made via schools through the teachers.

  2. Temporary Stops & Termination
    1. How can I suspend home delivery while on vacation?

      You may activate this request via our webpage http://www.sphsubscription.com.sg/tempstop with a notice period of three (3) clear working days (excluding Saturdays, Sundays and public holidays).

      For subscribers with digital subscriptions or who already have a SPH online account, please login with your username/email address and password to put a temporary stop on your newspaper delivery. For subscribers without a SPH online account, please register here to put a temporary stop on your newspaper delivery.

      Please click here for list of Frequently Asked Questions on temporary stop request(s).

    2. What will happen if I were to terminate my subscription before the expiry date?

      An administrative fee will be imposed if you terminate your subscription before the expiry date of your contract. The fee imposed will be based on the amount stated in the Terms and Conditions of the Promotion which you have previously subscribed to. The fee may differ for each Promotion.

[Back to top]

The Business Times All-in-One Package

  1. General
    1. What is The Business Times All-in-One Package?

      The Business Times All-in-One Package is a subscription package which allows you to enjoy unlimited access to The Business Times across multiple platforms.

      The package consists of The Business Times print edition (Mon – Sat), The Business Times Online, Smartphone (iPhone and Android) and Tablet (iPad only) editions.

    2. What is the subscription fee of The Business Times All-in-One Package?
       All-in-One Package
      Monthly PaymentSGD28.65*
      * Excludes monthly delivery fee of SGD3 (HDB), SGD4 (Private Apartment), SGD5 (Landed Property). Delivery fee will be added based on property type.
    3. How can I subscribe to The Business Times All-in-One Package?

      To subscribe, you can either go to www.sphsubscription.com.sg or call Customer Service Hotline: 6388 3838 or email: circs@sph.com.sg

    4. Do I have to pay delivery fee twice if I subscribe to two newspaper publications?

      No. Delivery fee is charged once for each residential address, regardless of the number of publications you subscribe to.

    5. What are the payment modes available for subscribing to The Business Times All-in-One Package?

      Only credit card payment via Paypal is available for subscriptions made through the website: www.sphsubscription.com.sg.

      Alternatively, you can call Customer Service Hotline: 6388 3838 or email: circs@sph.com.sg for assistance.

    6. Upon my subscription, when will the delivery of my print newspaper commence?

      For new subscribers, please allow 7 to 9 working days for our newspaper vendor to commence the delivery of newspaper to your home upon receipt of your subscription application.

      For vendor subscribers*, your direct subscription with Singapore Press Holdings (SPH) will commence on the 1st of the next month upon receipt of your subscription application between 1st and 15th of the current month. Similarly, your direct subscription will commence on the 1st of the month following the next month for subscription applications received between 16th and 31st of the current month.

      * Vendor subscriber refers to subscribers who pay through newspaper vendors.

    7. What time will the newspaper arrive?

      The newspapers will be delivered to you by 7.30am daily unless exceptional circumstances such as press breakdowns or insertion of breaking news occur.

    8. When can I start to access The Business Times Online, Smartphone and/or iPad editions?

      You can start to access The Business Times Online, Smartphone and/or iPad editions immediately upon successful creation and activation of your Login ID and Password. You will receive an email with a link for activation of the login account after you have successfully completed the sign-up process for The Business Times All-in-One Package.

    9. Can I subscribe to The Business Times print edition only or The Business Times Online only or iPad edition only or iPhone edition only?

      Yes, you can subscribe to The Business Times print edition only at a monthly rate of SGD24.65^.

      Yes, you can subscribe to The Business Times Online only at SGD26.65 per month.

      Yes, you can subscribe to The Business Times iPad edition only at SGD26.65 per month.

      There is no iPhone only edition but there is a Smartphone Package which includes access to both iPhone and Android smartphones for only SGD26.65 per month.

      To subscribe to any of the above, you can either go to: www.sphsubscription.com.sg or call Customer Service Hotline: 6388 3838 or email: circs@sph.com.sg

      ^ Excludes monthly delivery fee of SGD3 (HDB), SGD4 (Private Apartment), SGD5 (Landed Property).

      Delivery fee will be added based on property type.

    10. Is the iPhone and iPad a universal app?

      No, the iPhone and iPad are two individual apps on iTunes. You will have to download the two apps separately for the appropriate devices.

    11. Can I subscribe to Android Smartphone edition only?

      No, we do not have an Android Smartphone standalone package at the moment but there is a Smartphone Package which includes access to both iPhone and Android smartphones for only SGD26.65.

    12. What will happen after the existing subscription contract expires?

      For monthly recurring payment arrangement, the subscription will go on an auto-renewal mode after the 12-month subscription period, subject to the price plan at time of renewal.

  2. Eligibility
    1. I am currently subscribing to The Business Times print edition on weekend only. Will I be able to add SGD4 per month for access to The Business Times All-in-One package?

      No, The Business Times All-in-One package is only applicable for daily subscriptions.

    2. I am currently working overseas, can the newspapers be delivered overseas if I were to subscribe to The Business Times All-in-One Package?

      Yes, we are able to accept overseas print subscription but please note that there will be an additional freight charges (depending on the location) and fuel surcharge (depending on the fuel rate at the time of subscription) for delivery of newspapers to overseas address. Please call our Circulation Customer Service Hotline at 6388 3838 or email circs@sph.com.sg for the rates depending on your location.

    3. I am currently paying the monthly subscription fees to a newspaper vendor. Can I enjoy The Business Times All-in-One Package?

      To enjoy The Business Times All-in-One Package, you have to subscribe directly with Singapore Press Holdings.

      You will continue to receive The Business Times newspaper delivered to your doorstep every morning by the same newspaper vendor.

      To become a direct subscriber of SPH, you can either go to www.sphsubscription.com.sg or call Customer Service Hotline: 6388 3838 or email: circs@sph.com.sg

      Please note that your direct subscription with Singapore Press Holdings (SPH) will commence on the 1st of the next month upon receipt of your subscription application between 1st and 15th of the current month. Similarly, your direct subscription will commence on the 1st of the month following the next month for subscription applications received between 16th and 31st of the current month.

    4. I am already subscribing to The Business Times print edition directly with SPH. Can I enjoy The Business Times All-in-One Package?
      1. I have paid the full year subscription fee in advance.
        Yes, you can enjoy The Business Times All-in-One Package by simply making a top up of SGD4 per month for the remaining balance months of your existing print subscription to start accessing the BT Online, iPhone/Android Smartphone editions and/or iPad edition. Please call our Customer Service Hotline: 6388 3838 or email: circs@sph.com.sg
      2. I am making monthly payment for my subscription fee.
        Yes, you can enjoy The Business Times All-in-One Package by adding SGD4 per month. The monthly subscription fee of SGD28.65* will be charged to the credit card that you have authorized SPH to charge the existing print subscription fee. This charge will supersede your previous payment arrangements.

        If you are currently paying your monthly subscription fee through GIRO, Internet Banking, cheque, etc, you will have to charge the monthly subscription fee of SGD28.65* to a credit card in order to enjoy The Business Times All-in-One Package and this charge will supersede your previous payment arrangements.

        Please note that the subscription fee for the All-in-One package will be on a prepayment basis, as SPH is in the process of converting all newspaper subscription payments from post- to pre-payment. As such, the first charge for the new All-in-One Package will be reflected along with any unbilled print subscription amount.

        * Excludes monthly delivery fee of SGD3 (HDB), SGD4 (Private Apartment), SGD5 (Landed Property). Delivery fee will be added based on property type.

    5. I am currently subscribing to The Business Times print and online editions. What will happen to my existing subscription if I were to subscribe to The Business Times All-in-One Package?
      1. I have paid the full year subscription fee in advance.

        Your existing print subscription will continue until it expires.

        The remaining balance amount of your The Business Times Online subscription can be used to set off the top up amount of SGD4 per month for the remaining number of months of your existing print subscription. You can opt for a refund or for the amount to be credited towards an extension of your print subscription, should there be any excess amount after setting off the top-up amount. Please call our Customer Service Hotline: 6388 3838 or email: circs@sph.com.sg.

      2. I am making monthly payment for my subscription fee.

        We will refund the balance amount of your un-utilised The Business Times Online subscription via cheque. The cheque with the refund amount will be mailed to you within 15 working days.

        To enjoy the All-in-One package, an additional monthly fee of SGD4 will be made via credit card payment on your existing print subscription. This charge will supersede your previous payment arrangements. Please call our Customer Service Hotline: 6388 3838 or email: circs@sph.com.sg.

    6. I am currently subscribing to The Business Times Online only and have paid the subscription fee in advance. What will happen to my existing subscription if I were to subscribe to The Business Times All-in-One Package?

      We will refund the balance amount of your un-utilised The Business Times Online subscription via cheque. The cheque with the refund amount will be mailed to you within 15 working days. Please call our Customer Service Hotline: 6388 3838 or email: circs@sph.com.sg.

  3. Temporary Stops & Termination
    1. How can I suspend home delivery while on vacation?

      You may activate this request via our webpage http://www.sphsubscription.com.sg/tempstop with a notice period of three (3) clear working days (excluding Saturdays, Sundays and public holidays).

      For subscribers with digital subscriptions or who already have a SPH online account, please login with your username/email address and password to put a temporary stop on your newspaper delivery. For subscribers without a SPH online account, please register here to put a temporary stop on your newspaper delivery.

      Please click here for list of Frequently Asked Questions on temporary stop request(s).

    2. What will happen if I were to terminate The Business Times All-in-One Package before the expiry date?

      An administrative fee will be imposed if you terminate your subscription before the expiry date of your contract. The fee imposed will be based on the amount stated in the Terms and Conditions of the Promotion which you have previously subscribed to. The fee may differ for each Promotion.

[Back to top]

The Business Times Smartphone Package

  1. General
    1. What is the subscription fee of The Business Times Smartphone Package?
      PackageSmartphone Package
      Monthly PaymentSGD26.65
    2. How can I subscribe to The Business Times Smartphone Package?

      To subscribe, you can either go to www.sphsubscription.com.sg or call the Customer Service Hotline:6388 3838 or email: circs@sph.com.sg

    3. What are the payment modes available for subscribing to The Business Times Smartphone Package?

      Only credit card payment via Paypal is available for subscriptions made through the website: www.sphsubscription.com.sg

      Alternatively, you can call Customer Service Hotline: 6388 3838 or email: circs@sph.com.sg for assistance.

    4. When can I start to access The Business Times Smartphone edition?

      You can start to access The Business Times iPhone and Android Smartphone editions immediately upon successful creation and activation of your Login ID and Password. You will receive an email with a link for activation of the login account after you have successfully completed the sign-up process for The Business Times Smartphone Only Package.

    5. Is the iPhone and iPad a universal app?

      No, the iPhone and iPad are two individual apps on iTunes. You will have to download the two apps separately for the appropriate devices.

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The Business Times iPad Only Package

  1. General
    1. What is the subscription fee of The Business Times iPad Only Package?
      PackageiPad Package
      Monthly PaymentSGD26.65
    2. How can I subscribe to The Straits Times iPad Only Package?

      To subscribe, you can either go to www.sphsubscription.com.sg or call the Customer Service Hotline:6388 3838 or email: circs@sph.com.sg

    3. What are the payment modes available for subscribing to The Business Times iPad Only Package?

      Only credit card payment via Paypal is available for subscriptions made through the website: www.sphsubscription.com.sg

      Alternatively, you can call Customer Service Hotline: 6388 3838 or email: circs@sph.com.sg for assistance.

    4. When can I start to access The Business Times iPad edition?

      You can start to access The Business Times iPhone and Android Smartphone editions immediately upon successful creation and activation of your Login ID and Password. You will receive an email with a link for activation of the login account after you have successfully completed the sign-up process for The Business Times Smartphone Only Package.

    5. Is the iPhone and iPad a universal app?

      No, the iPhone and iPad are two individual apps on iTunes. You will have to download the two apps separately for the appropriate devices.

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Business Times Online

  1. Usage of Business Times Online
    1. Do I have to log in to use this site?

      Users are required to log in to participate in story discussions. Registration for this is free. Alternatively, you can log in to Twitter or Facebook to comment on stories. However, to read the full stories on our website, you have to be a subscriber.

    2. What should I do if I forget my password?

      When prompted to log in, click on the "Forgot password" link

    3. How do I print a story?
      1. On the story page, look for a Print icon on the right.
      2. Click on it and it will take you to a print-friendly version.
      3. Select "File" on your browser tool bar and click "Print".
    4. Where can I find old Business Times stories?

      For stories published less than 7 days ago, visit http://www.businesstimes.com.sg and scroll to the bottom. Under ARCHIVE, select which day's news you want to view. If the story you are searching for was published more than 7 days ago, please visit Newslink for assistance.

    5. The font size for story pages is too small. How can I increase it?

      Press Ctrl and + at the same time to increase, or Ctrl and - to reduce.

    6. How do I read the full stories on BusinessTimes.com?

      Some breaking news stories on BusinessTimes.com are truncated. To read the full story, you have to be a subscriber. Subscription gives you access to full stories in print and online, as well as access to our 7-day archive.

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Berita Harian

Berita Harian Print edition

  1. General
    1. When will the delivery of Berita Harian newspaper commence?

      Please allow 7 to 9 working days for the newspaper vendor to commence the delivery of the newspaper to your home upon receipt of your subscription application.

      If you are currently subscribing through the newspaper vendor and have signed up to the print subscription directly with SPH, your direct subscription with SPH will commence on the 1st of the next month upon receipt of your subscription application between 1st and 15th of the current month. Similarly, your direct subscription with SPH will commence on 1st of the month following the next month for subscription applications received between 16th and 31st of the current month.

      (For example, your direct subscription with SPH will start on 1st October 2011 if we receive your subscription form between 1st and 15th September 2011. Similarly, it will commence on 1st November 2011 if we receive your subscription form between 16th and 31st September 2011)

    2. Are your subscription rates better/worse off than the newspaper vendors?

      Our rates and delivery fees are the same as the newspaper vendors.

    3. What time will the newspapers arrive?

      The newspapers will be delivered to you by 7.30am daily unless exceptional circumstances such as press breakdowns or insertion of breaking news occur.

    4. Do I have to pay the delivery fee twice if I subscribe to two newspaper publications?

      No. Delivery fee is charged once for each residential address, regardless of the number of publications you subscribe to.

    5. What will happen if I change my address?

      Please contact the Customer Service Officers at 6388 3838 at least 4 working days in advance. Alternatively, you may email your request to circs@sph.com.sg.

    6. What will happen after the existing subscription contract expires?

      For monthly recurring payment arrangement, the subscription will go on an auto-renewal mode after the 12-month subscription period, subject to the price plan at time of renewal.

    7. Can I subscribe to the school publications – Little Red Dot, ST IN, Thumbs Up, ZB Comma, ZB Popcorn, BH Gen G and i3?

      No, all school publications must be made via schools through the teachers.

  2. Temporary Stops & Termination
    1. How can I suspend home delivery while on vacation?

      You may activate this request via our webpage http://www.sphsubscription.com.sg/tempstop with a notice period of three (3) clear working days (excluding Saturdays, Sundays and public holidays).

      For subscribers with digital subscriptions or who already have a SPH online account, please login with your username/email address and password to put a temporary stop on your newspaper delivery. For subscribers without a SPH online account, please register here to put a temporary stop on your newspaper delivery.

      Please click here for list of Frequently Asked Questions on temporary stop request(s).

    2. What will happen if I were to terminate my subscription before the expiry date?

      An administrative fee will be imposed if you terminate your subscription before the expiry date of your contract. The fee imposed will be based on the amount stated in the Terms and Conditions of the Promotion which you have previously subscribed to. The fee may differ for each Promotion.

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Pakej Berita Harian Semua-dalam-Satu

  1. Umum
    1. Apakah Pakej Berita Harian Semua-dalam-Satu?

      Pakej Berita Harian Semua-dalam-Satu adalah pakej langganan yang membolehkan anda menikmati Berita Harian tanpa had merentasi pelbagai platform.

    2. Berapakah yuran langganan Pakej Berita Harian Semua-dalam-Satu?
      Pakej Semua-dalam-Satu
      Bayaran Bulanan SGD 18.99*
      * Tidak termasuk yuran penghantaran bulanan SGD3 (HDB), SGD4 (Apartmen Privet), SGD5 (Hartanah Berhalaman). Tambahan yuran penghantaran berdasarkan jenis hartanah.
    3. Bagaimana saya boleh melanggan Pakej Berita Harian Semua-dalam-Satu?

      Untuk melanggan , anda boleh lungsuri www.sphsubsription.com.sg.

    4. Adakah saya perlu membayar yuran penghantaran dua kali jika saya melanggan penerbitan dua surat khabar?

      Tidak. Yuran penghantaran dikenakan sekali bagi setiap alamat kediaman, tanpa mengira bilangan penerbitan anda langgani.

    5. Apakah cara-cara bayaran yang ada bagi langganan Pakej Berita Harian Semua-dalam-Satu?

      Yang ada hanya bayaran kad kredit menerusi Paypal bagi langganan yang dibuat melalui laman web: www.sphsubscription.com.sg.

      Pilihan lain, anda boleh menghubungi Talian Khidmat Pelanggan di 6388 3838 atau emel: circs@sph.com.sg untuk mendapatkan bantuan.

    6. Selepas saya melanggan, bila penghantaran surat khabar cetak saya akan bermula?

      Bagi pelanggan baru, harap benarkan 7 hingga 9 hari bekerja bagi vendor surat khabar kami untuk memulakan penghantaran surat khabar ke rumah anda selepas menerima permohonan langganan anda.

      Bagi para pelanggan vendor*, langganan langsung anda dengan Singapore Press Holdings (SPH) akan bermula 1 hb pada bulan berikutnya selepas menerima permohonan langganan anda antara 1hb dan 15hb pada bulan yang sama. Begitu juga, langganan langsung anda akan bermula 1hb pada bulan berikutnya bagi permohonan langganan yang diterima antara 15hb dan 31hb pada bulan yang sama.

      *Para pelanggan vendor merujuk kepada pelanggan yang membuat bayaran kepada vendor.

    7. Pukul berapa surat khabar akan tiba?

      Surat khabar akan dikirimkan kepada anda menjelang 7.30 pagi setiap hari kecuali berlaku sesuatu di luar jangkaan seperti kerosakan mesen cetak atau adanya berita-berita terkini (breaking news).

    8. Bilakah saya boleh mendapatkan edisi Berita Harian Di talian (Online) dan iPad/iPhone dan/atau telefon bijak (Smartphone) Android?

      Anda boleh mula mendapatkan edisi Berita Harian Di talian dan iPad/iPhone dan/atau telefon bijak Android dengan serta merta sebaik saja berjaya mencipta dan pengaktifan Login ID dan kata laluan anda. Anda akan menerima emel dengan penghubung untuk mengaktifkan akaun login selepas anda berjaya melengkapkan proses menandatangani Pakej Berita Harian Semua-dalam-Satu.

    9. Bolehkah saya melanggan Berita Harian edisi cetak sahaja atau BH Di talian sahaja atau edisi iPad sahaja atau edisi iPhone sahaja?

      Ya, anda boleh melanggan edisi Berita Harian cetak sahaja dengan bayaran SGD14.45^ sebulan.

      Ya, anda boleh melanggan edisi Berita Harian Di talian saja dengan hanya SGD16.45 sebulan.

      Ya, anda boleh melanggan hanya edisi Berita Harian iPad sahaja dengan SGD 16.45 sebulan.

      Tiada edisi iPhone sahaja tetapi ada Pakej Telefon Bijak di mana termasuk akses kededua iPhone dan telefon bijak Android dengan hanya SGD16.45 sebulan.

      Untuk melanggan sebarang daripada di atas, anda boleh lungsur www.sphsubscription.com.sg.

      ^ Tidak termasuk yuran penghantaran bulanan SGD3 (HDB), SGD4 (apartmen privet), SGD5 (hartanah berhalaman). Tambahan yuran penghantaran berdasarkan jenis hartanah.

    10. Adakah iPhone dan iPad aplikasi sejagat (universal app)?

      Tidak, iPhone dan iPad adalah dua aplikasi individu di App Store. Anda perlu muat turun kededua aplikasi berasingan untuk alat bersesuaian.

    11. Bolehkah saya melanggan edisi Telefon bijak Android sahaja?

      Tidak, buat masa ini kami tidak mempunyai pakej hanya Telefon bijak Android tetapi terdapat Pakej Telefon bijak termasuk akses kededua iPhone dan Telefon bijak Android dengan hanya SGD 16.45 sebulan.

    12. Berapa banyak penggunaan secara serentak boleh saya nikmati?

      Anda boleh menikmati sehingga empat penggunaan serentak menerusi Telefon bijak Android dan alat-alat iOS. Edisi Di talian hanya boleh membenarkan satu akses pada setiap satu masa.

    13. Apa akan berlaku selepas kontrak langganan yang ada sekarang tamat?

      Bagi bayaran bulanan berulang-ulang , langganan akan berterusan dengan cara pembaharuan auto selepas tempoh langganan 12 bulan , tertakluk kepada pelan sewaktu masa pembaharuan.

  2. Kelayakan
    1. Buat masa ini saya melanggan edisi cetak Berita Harian hanya pada hujung minggu. Bolehkah saya menambah SGD4.54 sebulan untuk mendapatkan pakej Berita Harian Semua-dalam-Satu?

      Tidak, pakej Berita Harian Semua-dalam-Satu hanya digunakan untuk langganan pakej harian.

    2. Buat masa ini saya bekerja di luar negara. Bolehkan surat khabar tersebut dihantar ke luar negara jika saya melanggan Pakej Berita Harian Semua-dalam-Satu?

      Boleh, kami menerima langganan cetak luar negara tetapi sila ambil perhatian bahawa terdapat bayaran tambahan pengangkutan (bergantung kepada lokasi) dan bayaran minyak (bergantung kepada harga minyak pada masa langganan) untuk penghantaran ke alamat luar negara. Sila telefon Khidmat Pelanggan Pengedaran di 6388 3838 atau emel circs@sph.com.sg bagi bayaran bergantung kepada lokasi anda.

    3. Buat masa ini saya membuat bayaran yuran bulanan kepada vendor surat khabar. Bolehkah saya nikmati Pakej Berita Harian Semua-dalam-Satu?

      Untuk menikmati Pakej Berita Harian Semua-dalam-Satu, anda perlu melanggan langsung dengan Singapore Press Holdings.

      Anda akan terus mendapat surat khabar Berita Harian yang dihantar ke rumah anda setiap pagi oleh vendor surat khabar yang sama.

      Untuk menjadi pelanggan langsung SPH, anda boleh lungsuri www.sphsubsription.com.sg.

      Harap ambil perhatian, langganan langsung dengan Singapore Press Holdings (SPH) akan bermula pada 1hb bulan berikut selepas menerima permohonan langganan anda antara 1hb dan 15hb bulan yang ada sekarang. Sama juga, langganan langsung anda akan bermula pada 1hb bulan berikutnya bagi permohonan langganan yang diterima antara 16hb dan 31 hb bulan yang ada sekarang.

    4. Saya telah pun melanggan edisi cetak Berita Harian langsung dengan SPH. Bolehkah saya menikmati Pakej Berita Harian Semua-dalam-Satu?
      1. Saya telah membuat pembayaran awal penuh yuran langganan selama setahun.

        Ya, anda boleh menikmati Pakej Berita Harian Semua-dalam-Satu dengan hanya menokok SGD4.54 sebulan bagi baki bilangan bulan langganan cetak yang ada sekarang untuk dapat mula menggunakan edisi Berita Harian Di talian, iPad, iPhone dan/atau Telefon bijak Android .

      2. Saya membuat bayaran bulanan bagi bagi yuran langganan saya.

        Ya, anda boleh menikmati Pakej Berita Harian Semua-dalam-Satu dengan menambah SGD4.54 sebulan.Yuran langganan bulanan SGD18.99* akan dikenakan ke atas kad kredit yang anda telah membenarkan SPH untuk bayaran yuran langganan cetak yang ada sekarang. Bayaran tersebut menggantikan aturan bayaran sebelum ini.

        Jika anda membayar yuran langganan bulanan melalui GIRO, Internet Banking, cek dan sebagainya, anda akan dikenakan bayaran yuran bulanan SGD18.99* ke atas kad kredit untuk menikmati Pakej Berita Harian Semua-dalam-Satu dan bayaran tersebut akan menggantikan aturan bayaran sebelum ini.

        Harap ambil perhatian bahawa yuran langganan pakej Berita Harian Semua-dalam-Satu berdasarkan bayaran awal, ini kerana SPH dalam proses mengubah semua cara bayaran langganan surat khabar daripada bayaran selepas kepada sebelumnya. Dengan ini, bayaran pertama Pakej Semua-dalam-Satu yang baru akan menayangkan semua jumlah langganan yang belum dilunas.

        * Tidak termasuk yuran penghantaran SGD3 (HDB), SGD (apartmen privet), SGD5 (hartanah berhalaman). Yuran penghantaran berdasarkan kepada jenis hartanah.

      3. Saya kini melanggan edisi Berita Harian cetak dan Di Talian. Apa akan terjadi kepada langganan yang ada ini jika saya melanggani Pakej Berita Harian Semua-dalam-Satu?
        1. A) Saya telah membuat pembayaran awal penuh yuran langganan selama tahun.

          Langganan cetak anda yang ada sekarang akan diteruskan sehingga tamat.

          Jumlah baki yang ada bagi langganan Berita Harian Di talian anda akan digunakan untuk menokok jumlah SGD4.54 sebulan bagi bilangan baki bulan langganan cetak anda yang ada sekarang. Anda boleh memilih untuk mendapat semula wang atau jumlah yang akan dikredit terhadap lanjutan langganan cetak anda, sekiranya terdapat lebihan jumlah selepas dibuat jumlah tokokan.

        2. Saya membuat bayaran bulanan bagi yuran bulanan saya.

          Kami akan mengembalikan jumlah baki yang tidak digunakan langganan Berita Harian anda melalui cek. Cek dengan jumlah yang dipulangkan akan dikirimkan kepada anda dalam masa 15 hari kerja.

          Untuk menikmati pakej Semua-dalam-Satu, yuran tambahan SGD4.54 akan dibuat menerusi pembayaran kredit kad langganan cetak anda yang ada sekarang. Bayaran ini akan menggantikan aturan bayaran sebelum ini. Sila telefon Khidmat Pelanggan di 6388 3838 atau emel: circs@sph.com.sg.

      4. Saya kini hanya melanggan Berita Harian Di talian dan telah membayar lebih awalyuran langganan . Apa akan terjadi ke atas langganan saya yang ada sekarang jika saya mahu melanggan Pakej Berita Harian Semua-dalam-Satu?

        Kami akan memulangkan wang jumlah langganan anda yang tidak digunakan melalui cek. Cek dengan jumlah yang dipulangkan akan dikirim kepada anda dalam masa 15 hari bekerja. Sila telefon Khidmat Pelanggan di 6388 3838 atau emel: circs@sph.com.sg.

    5. Pemberhentian Sementara & Penamatan
      1. Apa akan berlaku jika saya mahu menamatkan Pakej Berita Harian Semua-dalam-Satu sebelum tarikh tamat?

        Yuran pentadbiran SGD100 akan dikenakan sekiranya anda menamatkan Pakej Berita Harian Semua-dalam-Satu sebelum tarikh tamat.

      2. Siapa boleh saya hubungi jika saya perlu ke luar negara, menukar alamat saya atau sebarang pertanyaan?

        Sila telefon Khidmat Pelanggan Pengedaran di 6388 3838 atau emel circs@sph.com.sg untuk memberitahu kami 4 hari bekerja lebih awal.

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Pakej Telefon bijak Berita Harian sahaja

  1. Umum
    1. Berapakah yuran langganan Pakej Telefon bijak sahaja?
      PakejPakej Telefon bijak
      Bayaran bulananSGD16.45
    2. Bagaimana saya boleh melanggan Pakej Telefon bijak Berita Harian sahaja?

      Untuk melanggan, anda boleh lungsuri www.sphsubsription.com.sg.

    3. Apakah cara bayaran yang ada bagi langganan Telefon bijak Berita Harian sahaja?

      Anda boleh menghububungi Khidmat Pelanggan Pengedaran di 6388 3838 atau emel circs@sph.com.sg untuk memberitahu kami 4 hari lebuh awal.

    4. Bilakah saya boleh mendapatkan akses bagi Telefon bijak Berita Harian?

      Anda boleh mula mendapatkan akses bagi Pakej Telefon bijak Berita Harian serta merta sebaik saja berjaya mencipta dan pengaktifan Login ID dan kata laluan anda. Anda akan menerima emel dengan penghubung untuk mengaktifkan akaun login selepas anda berjaya melengkapkan proses menandatangani Pakej Telefon bijak Berita Harian.

    5. Adakah iPhone dan iPad aplikasi sejagat (universal app)?

      Tidak, iPhone dan iPad adalah dua aplikasi individu di App Store. Anda perlu muat turun kededua aplikasi berasingan untuk alat bersesuaian.

    6. Berapa banyak penggunaan secara serentak boleh saya nikmati?

      Anda boleh menikmati dua penggunaan serentak menerusi iPhone dan/atau telefon bijak Android.

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Pakej Berita Harian Di Tablet sahaja

  1. Umum
    1. Berapakah yuran langganan Pakej Tablet Berita Harian sahaja?
      PakejPakej iPad
      Bayaran bulanan SGD16.45
    2. Bagaimana saya boleh melanggan Pakej Tablet Berita Harian sahaja?

      Untuk melanggan, anda boleh lungsuri www.sphsubscription.com.sg.

    3. Apakah cara bayaran yang ada untuk melanggan Pakej Tablet Berita Harian sahaja?

      Hanya bayaran kad kredit melalui Paypal yang ada bagi langganan menerusi laman web www.sphsubscription.com.sg.

    4. Bila boleh saya mula mendapatkan edisi Berita Harian di Tablet?

      Anda boleh mula mendapatkan edisi Berita Harian di Tablet dengan serta merta sebaik saja berjaya mencipta dan pengaktifan Login ID dan kata laluan anda. Anda akan menerima emel dengan penghubung untuk pengaktifan bagi akaun login selepas anda berjaya melengkapkan proses menandatangani Pakej Tablet Berita Harian sahaja.

    5. Adakah iPhone dan iPad aplikasi sejagat?

      Tidak, iPhone dan iPad adalah dua aplikasi individu di App Store. Anda perlu muat turun kededua aplikasi berasingan untuk alat bersesuaian.

    6. Berapa banyak saya boleh menikmati penggunaan secara serentak?

      Anda boleh menikmati dua penggunaan serentak menerusi tablet anda.

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Berita Harian Di Talian

  1. Penggunaan Berita Harian Di Talian
    1. 1.1. Adakah saya perlu log in untuk menggunakannya?

      Para pengguna diperlukan log in untuk menyertai perbincangan berita. Pendaftaran adalah percuma. Anda boleh juga log in menerusi Twitter atau Facebook untuk memberi komen tentang berita-berita. Bagaimanapun, untuk membaca berita sepenuhnya di laman web kami, anda perlu menjadi pelanggan.

    2. Apa bezanya yang diperolehi antara pendaftaran percuma dengan pelanggan?

      Para pelanggan mendapat berita-berita terkini sepenuhnya, berita-berita cetak, dan mendapat arkib 7-har lalui. Pendaftar percuma hanya boleh memberi komen tentang berita-berita.

    3. Apa yang perlu saya lakukan jika terlupa kata laluan?

      Apabila hendak log ini, klik penghubung "Forgot pasword".

    4. Bagaimana hendak mencetak berita-berita?
      1. Pada muka surat berita, cari ikon cetak (Print).
      2. Klik ke atasnya yang akan membawa anda kepada 'print-friendly version'.
      3. Klik ke atas "Print This' di sudut kanan atas. Alternatif, pilih "File" di Browser tool bar anda dan klik "Print'.
    5. Di mana boleh saya cari berita-berita lama di Berita Harian?

      Bagi berita-berita yang diterbitkan kurang daripada 7 hari yang lalu, kunjungi BeritaHarian.sg dan skrol ke bawah. Di bawah ARKIB, pilih berita-berita pada hari yang anda kehendaki. Jika berita yang anda cari diterbitkan lebih daripada 7 hari yang lalu, sila kunjungi Newslink untuk mendapatkan bantuan.

    6. Jika saiz fon bagi muka surat berita terlalu kecil. Bagaimana boleh saya besarkan?

      Picit Ctrl dan + pada masa yang sama untuk besarkan, atau Ctrl dan - untuk kecilkan.

    7. Bagaimana saya dapat membaca berita-berita penuh di BeritaHarian.sg?

      Beberapa berita-berita terkini di BeritaHarian.sg memang dipendekkan. Untuk membaca berita penuh, anda perlu melanggan. Langganan akan membolehkan anda mendapat berita-berita penuh di edisi cetak dan di talian, selain mendapatkan akrib 7-hari yang lalu.

    8. Berapa banyak saya boleh menikmati penggunaan secara serentak?

      Edisi di talian hanya membolehkan satu penggunaan pada setiap masa.

Tamil Murasu

Tamil Murasu Print edition

  1. General
    1. When will the delivery of Tamil Murasu newspaper commence?

      Please allow 7 to 9 working days for the newspaper vendor to commence the delivery of the newspaper to your home upon receipt of your subscription application.

      If you are currently subscribing through the newspaper vendor and have signed up to the print subscription directly with SPH, your direct subscription with SPH will commence on the 1st of the next month upon receipt of your subscription application between 1st and 15th of the current month. Similarly, your direct subscription with SPH will commence on 1st of the month following the next month for subscription applications received between 16th and 31st of the current month.

      (For example, your direct subscription with SPH will start on 1st October 2011 if we receive your subscription form between 1st and 15th September 2011. Similarly, it will commence on 1st November 2011 if we receive your subscription form between 16th and 31st September 2011)

    2. Are your subscription rates better/worse off than the newspaper vendors?

      Our rates and delivery fees are the same as the newspaper vendors.

    3. What time will the newspapers arrive?

      The newspapers will be delivered to you by 7.30am daily unless exceptional circumstances such as press breakdowns or insertion of breaking news occur.

    4. Do I have to pay the delivery fee twice if I subscribe to two newspaper publications?

      No. Delivery fee is charged once for each residential address, regardless of the number of publications you subscribe to.

    5. What will happen if I change my address?

      Please contact the Customer Service Officers at 6388 3838 at least 4 working days in advance. Alternatively, you may email your request to circs@sph.com.sg.

    6. What will happen after the existing subscription contract expires?

      For monthly recurring payment arrangement, the subscription will go on an auto-renewal mode after the 12-month subscription period, subject to the price plan at time of renewal.

    7. Can I subscribe to the school publications – Little Red Dot, ST IN, Thumbs Up, ZB Comma, ZB Popcorn, BH Gen G and i3?

      No, all school publications must be made via schools through the teachers.

  2. Temporary Stops & Termination
    1. How can I suspend home delivery while on vacation?

      You may activate this request via our webpage http://www.sphsubscription.com.sg/tempstop with a notice period of three (3) clear working days (excluding Saturdays, Sundays and public holidays).

      For subscribers with digital subscriptions or who already have a SPH online account, please login with your username/email address and password to put a temporary stop on your newspaper delivery. For subscribers without a SPH online account, please register here to put a temporary stop on your newspaper delivery.

      Please click here for list of Frequently Asked Questions on temporary stop request(s).

    2. What will happen if I were to terminate my subscription before the expiry date?

      An administrative fee will be imposed if you terminate your subscription before the expiry date of your contract. The fee imposed will be based on the amount stated in the Terms and Conditions of the Promotion which you have previously subscribed to. The fee may differ for each Promotion.

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