Frequently Asked Questions

What is a Temporary Stop request?
Temporary stop is a service SPH provides to suspend the delivery of newspapers for subscribers when they are overseas or on holidays.
Who is eligible to do the Temporary Stop?
Temporary Stop service is available for subscribers who receive the print edition of our publications.
Is there a minimum lead time for Temporary Stops?
Yes, the minimum lead time for Temporary Stop is 3 clear working days (excluding public holidays).
Is there a minimum and maximum Temporary Stop duration per request?
Yes, the minimum and maximum issues required for Temporary Stop per request are 3 and 30 consecutive issues respectively via our website at www.sphsubscription.com.sg. For Temporary Stop request(s) beyond 30 days, please contact Circulation Customer Service directly.
Is there any refund for Temporary Stop requests?
For All-In-One and All-Digital + Print subscribers, there will be no refund or credit as our subscribers are able to access the publications on digital platforms.
For Print Only - Non Daily package (e.g. subscribe papers from Monday to Saturday), there will be no refund or credit for Temporary Stop.
For Print Only - Daily package** (e.g. subscribe papers from Monday to Sunday), there will be refund if the Temporary Stop is 8 days and above per request. However, refund or credit period per calendar year is subject to a cap of accumulative 30 days.
Please be informed that if your Temporary Stop duration is between 3-7 days, there is no refund or credit.
Following is a table illustration of refund or credit for different packages :
Temporary Stop Duration Per Request Print Only All-In-One Package
All-Digital + Print Package
Daily Package Non Daily Package
3 Days Not Applicable Not Applicable Not Applicable
7 Days Not Applicable Not Applicable Not Applicable
8 Days Refund / Credit Refund / Credit** Not Applicable
30 Days Refund / Credit Refund / Credit** Not Applicable
** The Business Times (Monday to Saturday) is classified as a daily publication, as there is no publication on Sunday
Note: Refund or credit period per calendar year is subject to a cap of an accumulative 30 days
 
Where refund or credit is not applicable, the print edition of the publications will be donated to charity organisations.
For subscribers not eligible for refund or credit, you have the option of picking up the print edition of the publication(s) for the suspension period from our Newspapers Back Issues Store located at :
 
Singapore Press Holdings Limited
Level 1 Newspapers Back Issues Store
Media Centre, 82 Genting Lane
Singapore 349567
Wednesdays only : 12.00 pm to 3.00 pm (excluding Public Holidays)
Saturdays only : 8.30 am to 12.30 pm (excluding Public Holidays)
 
A copy of the email confirmation on the Temporary Stop request via SPH Eshop is to be produced by the subscriber for this purpose. Back issues are kept for 14 days from publication date while stocks last.
How do I do a Temporary Stop for my subscription?
Subscribers will have to go to our website at www.sphsubscription.com.sg and login to perform a temporary stop. Please note that this service only applies to home subscribers.
For Terms and Conditions pertaining to SPH subscriptions, please refer to www.sphsubscription.com.sg