Subscription Terms and Conditions


STANDARD SUBSCRIPTION TERMS AND CONDITIONS

(LAST UPDATED ON 29 NOVEMBER 2016)

  1. These Standard Subscription Terms and Conditions ("Standard Terms") govern your subscription(s) to newspapers published by Singapore Press Holdings Limited ("SPH"), irrespective of the delivery platform or means of access. SPH has the right to amend these Standard Terms from time to time by posting any amendments on its website, and you agree to be bound by these amendments.
  2. All subscription packages and prices reflected on this website are applicable to home subscriptions only.
  3. You must be 18 years old and above to subscribe to our services. If you are below 18 years old, please get your parent or guardian to undertake the subscription.
  4. You also agree to be bound by any specific terms governing payment, subscription fees, minimum subscription periods, entitlements to any gift or premium under any promotion, termination fees and delivery fees which are applicable to your subscription as set out in our application forms for the relevant subscription packages and payment terms you have selected.
  5. SPH has the right to vary subscription fees payable or any other term relating to your subscription from time to time upon giving you at least 14 days’ prior notice.
  6. Delivery Fees are determined according to residential type, and will be charged by on a per subscriber account per delivery address basis.
  7. You should receive a letter acknowledging your subscription within 30 days of confirming your subscription.
  8. All subscription fees are due in advance. Please ensure that payment is made and cleared by your bank before each monthly/annual recurring payment is due. For payments by credit card, your credit card account must be in good standing and remain valid for the monthly/annual charge(s) to be debited successfully. If your credit card has expired, or if you wish to use a different credit card, you must notify us promptly by contacting our Customer Service – Circulation department at least 14 days before your next subscription fee payment is due. If you fail to provide us such notice in a timely manner, you shall be liable for any prevailing administrative, termination or other fees which SPH may impose in accordance with clause 7 below.
  9. Your subscription will continue and be renewed automatically on a monthly basis after the first month/year until you expressly instruct us that you wish to terminate your subscription by providing us with at least 30 days’ prior notice in writing at SPH LIMITED, 82 Genting Lane, Media Centre, Level 2 Circulation Division, Customer Service, Singapore 349567. If the minimum subscription period applicable to your subscription has not yet expired as at the date of such termination, the prevailing administrative, termination or other fees shall also be due and payable by you. Unless otherwise stated by SPH, any renewal of your subscription will be on the then prevailing subscription terms therefor.
  10. If timely payment of your subscription fees or other payments due from you is not made for any reason, or if you breach any other terms and conditions that are applicable to your subscription, SPH may, without prejudice to its rights and remedies at law to recover any sums due from you, suspend or terminate your subscription without further notice or obligation to you and you may be subject to the prevailing administrative, termination or other fees.
  11. In the event of any discrepancies or inaccuracies in your invoice/statement/records relating to the payment for your subscription, you must notify us promptly by contacting our Customer Service – Circulation department no later than fourteen (14) days from the date of the invoice/statement/records for us to investigate into the matter, otherwise our records shall be conclusive of the amounts due from you and we will not entertain any disputes in relation to the same.
  12. You confirm that the information provided in your subscription application form is true and correct at the point of application, and undertake to promptly inform SPH if there are any changes to the information provided from time to time.
  13. (Applicable to Print-Only and AIO packages only) For information on when the subscription and delivery of print newspaper(s) to your delivery address will commence, please refer to the table below:

    Type Details Direct Subscription with SPH Commencement Date
    New Subscribers   - Subscription will commence on either 1st day or 15th day of the upcoming month (subject to processing time of 7-9 working days)
    Vendor Subscribers For applications received from 1st – 15th of current month Direct subscription with SPH will commence on the 1st day of the upcoming month
    For applications received from 16th – 31st of current month Direct subscription with SPH will commence on the 1st day of the following month

  14. (Applicable to Print-Only and AIO packages only) If you experience any issues with respect to the delivery of print newspaper(s) (including without limitation non-delivery), please contact our Customer Service – Circulation department no later than two (2) days after the date of the print newspaper(s) in question.
  15. (Applicable to Print-Only and AIO packages only) You may seek a temporary suspension of delivery of print newspaper(s) ("Temporary Stop") by making a Temporary Stop request online at our website at www.sphsubscription.com.sg (click on "Request for Temporary Stop" option under "Newspapers" section). You agree that any Temporary Stop request (a) is offered on a goodwill basis only and is subject to SPH’s approval in its absolute discretion, (b) must be made at least three (3) clear working days (excluding Saturdays, Sundays and public holidays) before its intended start date, and (c) must be for a minimum of 3 consecutive days and cannot exceed 30 consecutive days per request.
  16. (Applicable to Print-Only and AIO packages only) If you are a Package 1 subscriber and your Temporary Stop request is approved for a duration of at least 8 days, SPH may in its absolute discretion offer a refund, credit or extension of your subscription for the duration of the Temporary Stop, up to a maximum of 30 days per calendar year in aggregate. Package 4 (All-in-One) subscribers are not entitled to any refund, credit or extension of subscription for any Temporary Stop of any duration as they will continue to have access to digital editions of their subscribed publications.
  17. (Applicable to Print-Only and AIO packages only) You agree and acknowledge that notwithstanding any approval by SPH of a Temporary Stop request, SPH does not undertake or guarantee that all delivery personnel will carry out Temporary Stop requests without error or at all. In such event, notwithstanding Clause 13, you remain liable to pay for all newspapers delivered to you during any Temporary Stop period requested. SPH shall not be liable for any loss or damage which you may suffer in connection with any continued delivery of newspaper(s) or any Temporary Stop request.
  18. 18. You agree and consent to SPH and its related corporations (collectively, "SPH Group") collecting, using and disclosing your personal data for the purposes of processing your subscription application and to provide you with the products and services you have requested. These purposes are set out in the SPH Privacy Policy which can be found at http://sph.com.sg/legal/sph_privacy.html and which may be amended from time to time.
  19. You agree to the SPH Member Terms and Conditions which can be found at http://sph.com.sg/legal/member_conditions.html and which may be amended from time to time. You agree that SPH’s decision on all matters or disputes relating to or in connection with your subscription and any matters ancillary thereto (including without limitation payment, delivery, promotions or eligibility requirements) are final and conclusive on you. In the event of conflict between these Standard Terms and the SPH Member Terms and Conditions, these Standard Terms shall prevail.
  20. SPH has the right to vary or amend any terms and conditions which may apply to your subscription upon notice in writing by posting to SPH’s website.
  21. For more details on subscription matters, please refer to http://www.sphsubscription.com.sg.
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Promotion Terms and Conditions

CONTRACT SUBSCRIPTION PROMOTION – BERITA HARIAN DECEMBER 2016 CAMPAIGN TERMS AND CONDITIONS

(LAST UPDATED ON 29 NOVEMBER 2016)

  1. The terms herein apply in addition to our Standard Terms and Conditions where you are subscribing for a newspaper with a gift or other promotion (“Premium”) subject to a Minimum Subscription Period as hereafter defined.
  2. 2. This promotion is valid during the period from 05 December 2016 till 15 January 2017 for any Berita Harian (BH) subscription packages in Singapore only and comes with a Minimum Subscription Period of twelve (12) or twenty-four (24) months, depending on the Premium chosen. This promotion is not valid with other promotions.
  3. Eligibility:
    1. The following groups of subscribers are eligible for this promotion:
      1. New subscribers: Subscribers who do not have a BH subscription plan with SPH (For avoidance of doubt, subscribers who have subscribed to BH in the 90 days prior to subscribing are not eligible).
      2. Vendor subscribers: Existing subscribers who are currently paying their BH subscription fee to a newspaper vendor (Upon subscription under this promotion, these subscribers will be converted to direct subscribers).
      3. Existing subscribers: Existing subscribers (a) without contract or (b) with contracts which will expire before 15 January 2017, and who wish to upgrade such existing current subscription to BH All-in-One Package.
    2. The following groups of subscribers are not eligible for this promotion:
      1. All existing BH subscribers who renew their subscriptions.
      2. BH subscribers who have made or terminated a BH subscription in the past 90 days.
  4. (Applicable to Print-Only and AIO packages only) For information on when the subscription and delivery of print newspaper(s) to your delivery address will commence, please refer to the table below:

    Type Details Direct Subscription with SPH Commencement Date
    New Subscribers   - Subscription will commence on either 1st day or 15th day of the upcoming month (subject to processing time of 7-9 working days)
    Vendor & Existing Subscribers For applications received from 1st – 15th of current month Direct subscription with SPH will commence on the 1st day of the upcoming month
    For applications received from 16th – 31st of current month Direct subscription with SPH will commence on the 1st day of the following month

  5. To qualify for a Premium, you must (a) take up a New Subscription (as defined below) with Berita Harian, (b) agree to maintain your subscription without any change of your subscription package for the entire duration of the minimum subscription period applicable to the relevant publication and the Premium you have applied for (“Minimum Subscription Period”) and (c) your duly completed subscription application form must be received by SPH within the relevant promotion period (“Promotion Period”). Requests for extensions of the Promotion Period will not be entertained, and applications for subscriptions received by SPH after the Promotion Period will not qualify. SPH has the right to determine your eligibility for any Premium promotion at its sole and absolute discretion and its decision thereon shall be final and binding.
  6. A subscription to a publication is a “New Subscription” if no member of the same household has at any time previously subscribed to a BH subscription directly with SPH or terminated the same within 90 days of the submission of the subscription application. For the purposes of this Section 2, a “household" refers to a domestic unit comprising members of the same family who have the same billing address and/or delivery address. Only one (1) Premium may be redeemed or enjoyed per eligible subscription, per household.
  7. SPH has the right and discretion to substitute any Premium with any other premium of similar value.
  8. Where a Premium is offered by SPH in connection with your subscription, the following additional terms apply: (a) Strictly no exchange or re-election of any Premium is allowed after the subscription application is submitted to SPH; (b) You agree and acknowledge that no representations or warranties of any kind, implied, express or statutory, including without limitation the warranties of non-infringement of third party rights, title, merchantability, satisfactory quality or fitness for a particular purpose, are given by SPH in respect of any gift Premium. SPH will not entertain any requests to issue any refund or grant an exchange in respect of any gift Premium that is found to be faulty or not fit for use; and (c) Where relevant, you consent to the collection, use and/or disclosure of your personal data by SPH for the purposes of being contacted by SPH and its related corporations or SPH’s service providers in connection with the redemption/delivery of the Premium, as distinct from notwithstanding and/or superseding your prior consent/non-consent to the collection, use and/or disclosure of your personal data by SPH for the purpose of receiving marketing information from SPH and its related corporations or SPH’s service providers on products or services offered by SPH or other parties. Premiums that have been successfully redeemed will be delivered to your home address.
  9. Your complimentary subscription (and free delivery) of the chosen Premium (being 12 print issues (1-year) of EH! or GLAM Lelaki) will commence 8 weeks from the date of your subscription to BH. This offer is applicable for Singapore addresses only. Please allow 4 to 6 working days from the applicable magazine publication date for delivery to be effected. Your complimentary subscription (and free delivery) will cease with immediate effect if your BH subscription is terminated for any reason during the Minimum Subscription Period.
  10. Upon expiry of the Minimum Subscription Period, you agree that your subscription for the same publication will continue in force on the then prevailing terms for such subscriptions until and unless you provide SPH with notice in writing that you wish to terminate in accordance with the said terms.
  11. If you terminate your subscription before the expiry of the Minimum Subscription Period for any reason whatsoever, or during the Minimum Subscription Period you fail to pay to SPH any sums as and when due and SPH exercises its rights under the Standard Terms to terminate your subscription, the following fees and charges shall also be due and payable by you to SPH upon notice by SPH:
    a. administrative fees of $20; and

    b. termination fees of $100 if the Minimum Subscription Period is twelve (12) months, $200 if the Minimum Subscription Period is twenty-four (24) months, or $500 if the Minimum Subscription is thirty-six (36) months.
  12. Unless SPH has stated expressly otherwise, each subscriber may only enjoy one promotional or Premium offer at any time, which may not be applied in conjunction with any other promotions or offers.
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The Business Times All-Digital Promotion - Terms And Conditions

(Last updated on 29 November 2016)

  1. The terms herein apply in addition to our Standard Terms and Conditions where you are subscribing for a newspaper with a gift or other promotion (“Premium”).
  2. This promotion is valid for The Business Times (BT) home subscriptions in Singapore until a date specified by Singapore Press Holdings, and is not valid with other promotions.
  3. This promotion is applicable to a 15-month All-Digital subscription package for The Business Times. The promotional price for this subscription is $0.99 per month for the first three (3) months, and $29.90 per month will be effected from the fourth (4th) month onwards till the fifteenth (15th) month. Thereafter, the full rate of $34.90 per month will be effected from the sixteenth (16th) month onwards.
  4. Eligibility:

    The following groups of subscribers are eligible for this promotion:

    • New subscribers: Subscribers who do not have a BT subscription plan with SPH for The Business Times (For avoidance of doubt, subscribers who have subscribed to the selected publicationBT in the past 90 days are not eligible.)
    • Vendor subscribers: Existing Ssubscribers who are currently paying their BT subscription fee to a newspaper vendor. (Upon subscription under this promotion, these subscribers will be converted to direct subscribers).

    The following groups of subscribers are not eligible for this promotion:

    • Existing subscribers: Direct subscribers with SPH with a subscription plan for The Business TimesBT who are not under a contract.
    • All BT subscribers who have made or terminated the selected SPHa BT subscription in the past 90 days.
  5. To qualify for a Premium, you must (a) take up a nNew BT Subscription (as defined below), and (b) your duly completed subscription application must be received by SPH within the relevant promotion period (“Promotion Period”). Requests for extensions of the Promotion Period will not be entertained, and applications for subscriptions received by SPH after the Promotion Period will not qualify. SPH has the sole right to determine your eligibility for any Premium promotion at its sole and absolute discretion and its decision thereon shall be final and binding.
  6. A subscription to a publication is a “New Subscription” if no member of the same household has at any time previously subscribed to that publication directly with SPH or terminated the same within 90 days of the submission of the subscription application. For the purposes of this Section B, a “household" refers to a domestic unit comprising members of the same family who have the same billing address and/or delivery address. Only one (1) Premium may be redeemed or enjoyed per eligible subscription, per household.
  7. SPH has the right and discretion to substitute any Premium with any other premium of similar value.
  8. Unless SPH has stated expressly otherwise, each subscriber may only enjoy one promotional or Premium offer at any time, which may not be applied in conjunction with any other promotions or offers.
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早晚全新数码配套条款与条件

Chinese 3-in-1 All Digital Bundle Package Terms & Conditions

(PLEASE NOTE THAT THE CHINESE VERSION OF THE T&CS ARE PROVIDED FOR REFERENCE ONLY, AND THAT THE ENGLISH VERSION SHALL PREVAIL IN ANY EVENT OF INCONSISTENCY OR DISCREPANCY. 请注意此中文版本条款与条件仅供参考,如有任何与英文版本不符之处,请以英文版本为主)

标准订阅条款与条件

2016年10月18日最后更新

  1. 此份标准订阅条款与条件(简称"标准条款")适用于您所订阅的新加坡报业控股(简称"报业控股")报刊,包含所有报刊平台、登录阅读帐号。报业控股有权利在其官方网站随时修改此标准条款,并且您同意接受任何标准条款修改的约束。
  2. 所有订阅配套及价格显示在此网站仅适用于住家订户。
  3. 您必须年满18岁才能订阅报业控股之报刊。如果您未满18岁,请由您的父母或监护人完成/填写此份订阅表格。
  4. 您的订阅在我们的订阅表格中所列出相关的订阅配套及您所选择的付款条件,您也同意并被约束于任何特别条款指定款项、订阅费、最短订阅期、任何订阅优惠活动所获得的赠品、订阅取消费及派送费等。
  5. 报业控股有权利在14天前向您通知任何订阅费的调整或修改关于您订阅报刊的条款与条件。
  6. 如果您一旦确定要派送所订阅的报刊,派送费完成支付后就不得退款。派送费将依据您所居住的住宅类型有所区别,且派送费依据每位订户的帐户及派送地址计算。
  7. 一旦报业控股确认您的订阅后,您会于30天内收到订阅确认函。
  8. 所有订阅费都是以预先支付方式付款。请确保您的银行户口得以支付每月/年的订阅款项。关于信用卡支付,请确保您的信用卡帐户保持良好信用并且能成功支付每月/年的订阅款项。如果您的信用卡已经过期或您希望使用不同的信用卡,请于每月/年款项支付前14天向我们的发行部客服中心联络。如果您未能在款项支付前14天通知我们,您必须承担支付以下第7点报业控股所要求的相关行政费、订阅取消费或其它费用。
  9. 从您开始订阅报刊第一个月后,您的订阅每月会自动续约直到您向我们通知停止订阅服务。若您要停止订阅,请于30天前以书面通知邮寄到SPH LIMITED, 82 Genting Lane, Media Centre, Level 2 Circulation Division, Customer Service, Singapore 349567。如果您的合约最短订阅期尚未到期,您必须支付行政费、合约取消等其它费用。
  10. 如果您未于缴费期限内支付订阅费及其它因素未能缴清欠款或违反任何条款与条件,报业控股可在不影响其在法律上之权利向您要求支付欠款或者在无任何提前通知下停止您的订阅服务且您必须支付相关行政费或其它订阅取消等费用。
  11. 如果您在订阅过程中,发票、结单或纪录有任何差异或不符合您的订阅款项,您必须在收到发票、结单或纪录14天内向我们的发行部客户服务中心联络以调查问题原因,否则我们的记录则是决定您所最终所需支付的金额,我们不会接受任何的申诉及退款。
  12. 您确认在送出订阅表格时所提供资料是正确的并且保证如果有任何更改都必须向报业控股立刻进行通知。
  13. (仅适用于印刷版及多合一综合配套) 有关您的报刊订阅及印刷版派送时间何时生效,请参考以下表格

    订户类型   报纸派送/合约生效日期
    新订户   -  报纸将会于下个月1号或15号开始派送。(报业控股在7-9个工作天内收到您的订阅资料后将会决定您会于何时开始收到报纸。)
    报贩订户  如果我们于当月1日至15日收到您的订阅表格  您向报业控股直接订阅日期则为下个月1日开始。
     如果我们于当月16日至31日收到您的订阅表格  您向报业控股直接订阅日期则为后个月1日开始。

  14. (仅适用于印刷版及多合一综合配套)如果您遇到任何报纸派送问题(包含但不仅限于印刷版报纸未派送问题),请于发生派送问题的2天内向我们的发行部客服中心联络。
  15. (仅适用于印刷版及多合一综合配套)您可通过我们的网站www.sphsubscription.com.sg(点击"My Service"中的"Request for Temporary Stop")进行暂停派送印刷版报纸服务(简称"暂停派报服务")。您同意这项暂停派报服务 (a) 是报业控股提供便利之服务且保有最终决定处理权 (b) 至少需在3个工作天前(不包含星期六、日及公共假期)完成暂停派报之预定 (c)且每次至少暂停3天以上及最多不超过30天。
  16. (仅适用于印刷版及多合一综合配套)如果您是印刷版订户且您所使用的暂停派报服务已被确认,并且每次只少暂停8天以上,每年最多不超过30天,报业控股将根据您的暂停天数退还部份款项、馀额退还或延长您的订阅。多合一综合配套(All-in-One)订户使用暂停派报服务,不得享有任何退款、馀额退还或延长订阅之权利因为订户仍然可继续使用数码平台阅读报刊。
  17. (仅适用于印刷版及多合一综合配套)您同意且确认无论报业控股批准您的暂停派报需求,报业控股并不承担或保证所有暂停派报服务无任何差错。在上述情况下,无论您是否符合标准订阅条款与条件中的第13条,订户仍然需支付在暂停派报期间所有报刊订阅费用,且无论订户是否继续收到报纸或已要求暂停派报服务,报业控股不会承担订户任何损失。
  18. 您同意且准许报业控股及其子公司(统称"报业控股集团")收集、使用、透露您的个人资料作为订阅申请使用及提供您要求的产品及服务。 这些用途详载于新加坡报业控股个人隐私政策http://sph.com.sg/legal/sph_privacy.html且报业控股有权利随时修改。
  19. 您同意新加坡报业会员控股条款与条件列在http://sph.com.sg/legal/member_conditions.html且报业控股可随时修改此条款与条件。您也同意所有报业控股的最终决定若关于到您的订阅或影响其它任何附带纠纷(包含但不仅限于订阅款项、派送、促销活动或其它参加需求)是不可被否决的。
  20. 更多关于订阅细节,请参考http://www.sphsubscription.com.sg
  21. 跨报配套条款与条件

    2016年10月18日最后更新

  22. 本条款与条件附加于标准订阅条款与条件,适用于订阅任何跨报配套包含最短订阅期之促销活动,以下简称跨报配套。
  23. 为了符合跨报配套资格,您必须(a)其中一项跨报配套中报刊为新订户(如以下定义),(b)您必须同意在合约最短期间同意维持您订阅的跨报配套(跨报配套最短订阅期)及(c)您必须在指定活动期间呈交订阅表格或申请配套给报业控股。(d)您必须为住家订户。活动截止日期不得延期且申请日期超过活动期间则不具有活动参与资格。报业控股保有最终权利决定您是否具有活动参与资格。
  24. "新订户"之定义为同一家庭户口未曾直接向报业控股订阅过联合早报报刊或者在过去90天中未曾订阅或取消联合早报报刊。在此条款与条件中所指出的"家庭户口"是指同一个住宅单位及其家庭成员使用相同的帐单地址或派送地址。
  25. 如果订阅跨报配套中其中一份是新订阅的配套,既有订阅配套若还有合约,将会被延长至跨报配套之最短订阅期。
  26. 当您的跨报配套订阅合约到期后,您同意且根据当时的条款与条件继续维持同一份报刊订阅配套(合约订阅配套)直到您以书面通知报业控股终止合约及其条款与条件。
  27. 如果您在跨报配套合约最短订阅期满前以任何理由终止合约或在合约最短订阅期间内未能支付订阅款项给报业控股,报业控股有权利根据基本条款与条件停止您的订阅且会向您通知收取以下费用:
    • a.行政费 $20;
    • b.合约取消费,若是12个月合约需支付$100、24个月合约需支付$200、36个月合约需支付$500。
  28. 所有需求及/或更改关于跨报配套中的任一报刊(包含但不仅限于更改派送地址及暂停派报)必须2份报刊同时进行。
  29. (仅适用于印刷版跨报配套)所有印刷版跨报配套中的2份报刊必须为相同派送地址。
  30. (仅适用于印刷版跨報配套)如发生未派送状况,只有受影响的报刊会予以退款或其它方式补偿。
  31. 除非报业控股有特别表示,否则每位订户同时只能参与一次促销活动或获得一份赠品,也不可与其它促销优惠活动合併使用。
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